MEMBERSHIP, LOCKER & TOWEL SERVICE REFUNDS
A 10% administration fee* will be applied to all refunds. All refunds will be pro-rated based on time used. Since our annual memberships and services are discounted substantially, refunds will only be issued during the first nine (9) months of the membership/service. Memberships will not be refunded within 7 days of the expiry day.
Payroll Deduction Cancellations: Requests for payroll deduction cancellations must be made, in writing, to the Coordinator of Customer Service & Facilities. A 10% cancellation fee will apply.
On occasion, certain facilities may not be available due to maintenance, special events, etc. Campus Recreation will provide notice whenever possible, but memberships will not be extended.
MEMBERSHIP HOLD POLICY
We will gladly honour membership hold requests for medical reasons, academic sabbaticals, or temporary employment leaves. Payroll deductions will continue during the hold period.
Hold requests must be submitted in writing (or by email) to the Coordinator of Customer Service & Facilitiesand must be for a specific time period.
Holds will not be processed retroactively.
Members may request a membership hold once per year for a minimum of one month up to a maximum of six months.
COURSE REFUND POLICY
There will be a 10% administration fee* for all refunds, except if a course is cancelled. In addition to this fee, the following conditions will apply:
Before the 2nd class begins, course fees refunded, minus the value of the first class (EXCEPTIONS: Once a weekend crash course or any Aquatic Leadership course has started, there is no refund).
Under all other circumstances, partial refunds will be issued for medical reasons only (with medical documentation).
Sports & Recreation Services reserves the right to cancel a course for any reason; in this case a full refund will be issued with no administration charge.
* The 10% administration fee may be waived if transferring to another course/program.
INTRAMURAL REFUND POLICY
Intramural registration fee(s) will be refunded, minus a 10% administration fee*, prior to the Registration Close Date. After the Registration Close Date, refunds will be issued for medical reasons only (with medical documentation).
* The 10% administration fee may be waived if transferring to another league/program or leaving a credit on account for future purchases.
SPORT CLUBS MEMBERSHIP REFUND POLICY
All Club memberships will be refunded within 14 days of purchase, minus a 10% administration fee*. After this 14-day trial period, partial refunds will be issued for medical reasons only (with written documentation).
* The 10% administration fee may be waived if transferring to another Club/program.
PERSONAL TRAINING REFUND POLICY
Refunds will be issued for medical reasons only. Clients must submit their refund request, along with medical documentation, to the Program Coordinator - Fitness & Wellness. All refunds are subject to a 15% administration fee.
Program Coordinator - Fitness & Wellness:
Phone: 519 661.2111 ext. 85492
WELLNESS SERVICES CANCELLATION POLICY
A minimum of 48 hours' notice is required to change or cancel an appointment. Failure to provide 48 hours' notice and/or show up for a scheduled appointment will result in a forfeiture of the appointment.
On occasion, certain facilities may not be available for members' use due to special events or maintenance. Advance notice will be posted whenever possible; memberships will not be extended. Membership refunds/extensions will not be issued for maintenance periods.
FITNESS CENTRE POLICIES
WESTERN ID/MEMBERSHIP CARD
Members who have forgotten their Western ID or Membership card are allowed 2 free "look ups" per term (September-December, January-April and MAy-August). Members will be charged $3 for all subsequent look ups, which will reset at the startof every term.