Live Chat

Welcome to our new Live Chat function. This service started on September 8, 2020.

Connect with us over Live Chat – it’s fast, easy, and efficient – we can chat about many things but not everything, and in those situations please use our help portal.

Live Chat is for quick questions, help with policy or procedure, and general inquiries to Science Academic Counselling.

Live Chat is NOT for approval of missed course work, asking about help portal response time, requesting a booked appointment, asking about using your Self-Reported Absence*, or in-depth counseling appointments.

Live Chat is for students currently enrolled in any Science/BMSc undergraduate module, OR those wanting to switch into our Faculty.  If you are enrolled in another Faculty, please reach out to them for advice.

*If you have Self-Reported Absences questions, please read the FAQs page. 

Chat Hours

  • Monday to Thursday: 10:00 am - 12:00 pm / 1:30 pm - 3:00 pm
  • Friday: 10:00 am- 12:00 pm

When Live Chat is available, a box will appear on the bottom right of the screen.