Book a Physical Health Appointment

We will not be able to see patients in person for visits that are not medically necessary, but we are available to provide appointments via a phone consultation.

On this page you can find information about:

Student Health & Wellness Services Hours of Operation

Regular Hours
(September - April)

Summer Hours
(May 3 - September 3)

During Reading Week or Exam Periods

Statutory Holiday/Long Weekends

Monday to Thursday:
9:00 a.m. to 7:00 p.m.

9:00 a.m. to 5:00 p.m.

Monday, Tuesday, Thursday, and Friday:
9:00 a.m. to 4:00 p.m.

9:00 a.m. to 7:00 p.m.

Monday to Friday:
9:00 a.m. to 5:00 p.m.

The clinic is closed on holidays and over the winter break. 

Booking an Appointment

If you need mental or physical health support, Health & Wellness Services are open, however, only those with an in-person appointment scheduled should visit Thames Hall, room 2170.

Booking a Mental Health Appointment

Please visit the Mental Health Care team appointment page for more information.

Booking a Physical Health Appointment

To book an in-person or telehealth appointment with a doctor please call us at 519-661-3030. Our staff will be answering calls during clinic hours.

When making an appointment, please provide your name, student number, and telephone number.

*Telehealth appointment calls will be coming from an unknown number or private number, so please be sure to disable features on your phone that may prevent you from receiving these calls and remember to take the call if it coincides with your scheduled appointment.

*Please note that both email and telephone communications are never as private or secure as an in-person interaction in the office. During times of pandemic, we seek to provide care that is as confidential, safe, & comprehensive as possible given our current environmental limitations.

Booking an Employee and Family Health & Wellness Appointment

If you are a Western employee, please visit our Employee and Family Health & Wellness page to book an appointment.

Booking a COVID-19 Vaccination or Testing Appointment

Western’s on-campus vaccination and testing centre is now open in Thames Hall, Rm 3189.

Any registered student or current employee with an active Western username and password can book a test or a vaccine appointment using the online booking tools. We are asking that as much as possible, individuals pre-book appointments to guarantee them a spot, pending vaccine availability. Some walk-in appointments are available.

Preparing For Your Appointment

Do You Have COVID-19 Symptoms?

Symptomatic patients who need a physician's assessment can book a virtual visit with a doctor. Follow-up examination and testing in-person may be scheduled at the doctor's discretion. This could include a COVID-19 test. To book an appointment, please call the Student Health clinic at 519-661-3030.

Arrive On Time

Unless otherwise instructed, please arrive for your appointment ten minutes early. Check in with reception or use the self check-in computers available. You must provide your health card at each appointment.

Missed or Cancelled Appointments

The Health & Wellness Clinic requires adequate notice for cancellations otherwise No Show/Cancellation Fees will apply.

Students to provide at least 24 hours’ notice of cancellation otherwise a charge will be applied. If you need to cancel your appointment, please call 519-661-3030. Students who do not cancel an appointment at least 24 hours in advance, it will be recorded as missed and a charge will apply. Failure to pay the charges within 30 days will lead to the sealing of your academic records and an additional $50 administrative fee. If you miss two appointments, you may be asked to speak with a professional staff member before your next appointment is booked.

Click here for No Show, Cancellation Policy and Applicable Fees.