Book an appointment

Western University has made the decision to close all of its non-essential services starting midnight on Tuesday, March 24, 2020. Health & Wellness will continue to provide mental health support to our campus population. However, we are seeking to further minimize the risk of COVID-19 community spread by moving to a full-time virtual model of care through the provision of telephone counselling.

Our mental health team will continue to provide support Monday-Friday; all appointments need to be booked in advance by emailing Using your Western email account, please include your name, student #, phone # and you may include a brief reason for the visit (this assists us with booking the appropriate time for your appointment, but please note that for personal privacy reasons you are not required to submit any personal health information by email). Our staff are responding to emails Monday – Friday, 9am-4pm and will call to schedule your appointment. 

*Calls to schedule your appointment will be coming from an unknown number or private number, so please be sure to disable features on your phone that may prevent you from receiving these calls and remember to take the call if it coincides with your scheduled appointment.


The first step to accessing services is a triage appointment. This appointment is about 15-20 minutes long with one of our therapists. Each student will be required to complete some preliminary paperwork prior to the appointment. During the appointment, the therapist will ask a few questions to understand your concerns and discuss resource options with you. These options may include the wide range of services provided on campus, online resources, as well as specialized services available off campus. Students will work collaboratively with the therapist to determine the next best step to appropriately meet their needs. Triage appointments are generally available within 5 business days.

If you've already booked an appointment, please make sure to fill this form out prior to your first appointment.