Book an appointment

Western Health & Wellness has continued to provide mental health support to our campus population throughout the pandemic period. To minimize the risk of COVID-19 community spread we are operating under a full-time virtual model of care through the provision of telephone counselling, and starting in fall 2020, video counselling via Zoom. However, beginning in September, students in need of an urgent appointment will be given the option to see a counsellor in-person.

Booking a Mental Health Appointment

Our mental health team will continue to provide support Monday-Friday; all appointments need to be booked in advance by calling 519-661-3030 

Hours of operation:
Monday - Thursday: 9:00 a.m. - 7:00 p.m.
Friday: 9:00 a.m. - 5:00 p.m.

When booking an appointment, students will have the option of: 

  • A Zoom video counselling appointment
  • A telephone appointment
  • Students in need of an urgent appointment will be given the option of seeing a counsellor in person 

What to Expect at Your First Appointment

Western’s mental health team aims to provide students with effective, timely, safe, evidence-based, and confidential short-term supports through brief, change-oriented psychotherapy. Prior to attending their first appointment, students will be required to complete some preliminary paperwork.

During the first appointment, the counsellor will ask questions to understand students’ concerns, provide support, and develop a plan to address identified concerns. This initial appointment will last 50-60 minutes. Many students find that one appointment is all they need to get back on track, and others may benefit from a few follow-up appointments. Students will work collaboratively with the counsellor to determine which model best meets their needs. Students looking for long-term counselling will be directed to a range of supports that are available on campus, online, and in the community.

For Western Law Students: 

Please connect with Western Law Mental Health and Wellness Services for support. For more information, please visit:

For Western Students Outside of Canada: 

As a member of International SOS, support services are available 24/7. Emotional Support services through International SOS (ISOS) entitles you to up to five sessions of structured counseling with a mental health counselor.

You can contact ISOS 24/7 via phone (1-215-942-8479 or any of the Assistance Center phone numbers, collect calls accepted), or through the Assistance AppLogin to access Western's (including the Affiliated University Colleges) ISOS membership number.