Student Support & Complex Case Management

Student Support Case Managers provide outreach, information, referrals, and support to students who are identified as being at-risk or are experiencing complex or multifaceted concerns that are having a significant impact on their personal and/or academic life goals. A Case Manager can work with students to explore options and develop an action plan for navigating and connecting with resources on-campus or in the community that may be helpful in their situation.

When to refer?

Faculty, staff, and community partners can complete a referral if a student is:

  • Experiencing a sudden change in circumstance that is significantly impacting their academic, personal, or financial situation
  • Transitioning to/from campus due to medical leave and/or hospitalization
  • In distress and in need of early intervention support to become connected to appropriate services on-campus or in the community
  • Struggling or overwhelmed and experiencing barriers toward accessing other services
  • Demonstrating concerning behaviour that does not fall under the Code of Student Conduct

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How to refer?

Faculty, staff and community partners can reach out to consult on a situation or refer a student by completing a Referral Form to case management:

What will a Case Manager do?

Once a referral is received, a Case Manager will review the information and reach out directly to the student within 1-2 business days. This outreach will include information and referrals to services on-campus and in the community that are relevant to the identified concern.

In situations that are assessed to require a more coordinated or elevated approach, this outreach may include an invitation for the student to meet with a Case Manager to discuss their concerns further. In this meeting, the Case manager will support the student to identify attainable goals, and collaboratively develop a plan for next steps. In many situations, this one meeting will be enough, but in other situations, there may be follow-up meetings required to continue working through the steps of the support plan.

When a concern is assessed to include a level of risk to the student, someone else, or the campus community, the Case Manager may refer the situation directly to Western’s Behaviour Consultation Team.

Frequently Asked Questions