Student Support & Case Management
Student Support Case Manager
519-661-2111 ext. 89152student.case.manager@uwo.ca
Student Support & Complex Case Management
Student Support Case Managers provide outreach, information, referrals, and support to students who are identified as being at-risk or are experiencing complex or multifaceted concerns that are having a significant impact on their personal and/or academic life goals. A Case Manager can work with students to explore options and develop an action plan for navigating and connecting with resources on-campus or in the community that may be helpful in their situation.
When to refer?
Faculty, staff, and community partners can complete a referral if a student is:
- Experiencing a sudden change in circumstance that is significantly impacting their academic, personal, or financial situation
- Transitioning to/from campus due to medical leave and/or hospitalization
- In distress and in need of early intervention support to become connected to appropriate services on-campus or in the community
- Struggling or overwhelmed and experiencing barriers toward accessing other services
- Demonstrating concerning behaviour that does not fall under the Code of Student Conduct
Click here if you need help with:
- Navigating academic consideration for missed coursework, course selection, or questions about your program
- Questions relating to accommodations or accessibility
- Support for your mental health
- Navigating unexpected financial challenges
- Managing a difficult housing situation
- Appealing an academic or non-academic decision
How to refer?
Faculty, staff and community partners can reach out to consult on a situation or refer a student by completing a Referral Form to case management:
What will a Case Manager do?
Once a referral is received, a Case Manager will review the information and reach out directly to the student within 1-2 business days. This outreach will include information and referrals to services on-campus and in the community that are relevant to the identified concern.
In situations that are assessed to require a more coordinated or elevated approach, this outreach may include an invitation for the student to meet with a Case Manager to discuss their concerns further. In this meeting, the Case manager will support the student to identify attainable goals, and collaboratively develop a plan for next steps. In many situations, this one meeting will be enough, but in other situations, there may be follow-up meetings required to continue working through the steps of the support plan.
When a concern is assessed to include a level of risk to the student, someone else, or the campus community, the Case Manager may refer the situation directly to Western’s Behaviour Consultation Team.