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Parking Account Information
The Western Parking Portal has many options to utilize to park on campus effectively. Please see the below information tabs to learn how to interact with them on our Parking Portal.
While logged onto the parking portal various options will appear at the top of the webpage. To manage your Account Information click on the Welcome message at the top right of the page or the person icon if you are using a mobile device. Clicking on the Manage Your Account option will bring you to your Account Information page.
On this page you can add/update/remove the following information:
Adding New Address.
You can add a new address by clicking on the "ADD NEW+" button. When you finish adding an address to your account, click on the "Save New" button. A message stating "Address has been potentially corrected. Confirm the result" and you can press the Confirm button to add the address to your account.
Setting Priority.
In the Address section of the Account Information page you can select your preferred address if you already have one by clicking on the star icon to the right of the address.
Editing & Removing Addresses.
You will not be able to edit or remove an address from your parking account directly through the parking portal. You can add a new address to your parking account with the updated information and then reach out to us through email to have the address removed.
Adding New Emails.
You can add a new email address by clicking on the "ADD NEW+" button under the Email Address option. Fill out the information fields as they are presented and click on "Save New". If a valid email address format was entered correctly then the email will be linked to your account and automatically set as your priority email.
Setting Priority.
In the Email Address section of the Account Information page you can select your preferred address if you already have one by clicking on the star icon to the right of the address.
Editing & Removing Email Addresses.
You will not be able to edit or remove an email address from your parking account directly through the parking portal. You can add a new address to your parking account with the updated information and then reach out to us through email to have the address removed.
Adding New Phone Number.
You can add a new phone number by clicking on the "ADD NEW+" button under the Phone Number option. Fill out the information fields as they are presented and click on "Save New". If a valid phone number format was entered correctly then the phone number will be linked to your account and automatically set as your priority email.
Setting Priority.
In the Phone Number section of the Account Information page you can select your preferred address if you already have one by clicking on the star icon to the right of the address.
Editing & Removing Phone Numbers.
You are able to edit and remove your phone number on the parking portal by clicking on the "Edit" or "Remove" buttons at the far right of your phone number listing. One phone number must be associated to your parking account at all times.
Attachments like a scanned Ontario Accessible parking permit are applicable here.
Parking Portal Login
Get Permits
In the permits menu use the "Get Permits" to access the "Purchase or Renew a Permit page". Read the information presented on the page before clicking the "Next" button. Some parking accounts need further set up to purchase/renew a parking permit online and will have to contact out office through email.
Pressing the "Next" button will pull up the "Select Permit and Permit Agreement" page. If your parking permit is still active and you would like to renew it, use the "Renew Existing Permit" section of the page.
If the parking permit has already expired or you are purchasing a new parking permit for the first time, underneath the "Renew Existing Permit" section there will be a table with all the parking permit options your parking account classification has permission to utilize. If you do not see the your expected parking permit, please let us know.
After selecting the parking permit to purchase/renew, head to the bottom of the page and read the "Parking Rules and Regulations" link. After reading, agree to the statements below and click the "Next>>" button.
From there, follow the steps presented by the parking portal to set everything up.
*Please Note, Payroll Deduction parking permit options will show the full duration cost on checkout. However only the monthly cost will be deducted once per month.
View Permits
In the permits menu use the "View Your Permits" to see the current parking permits you have associated to your parking account.
This will take you to the "View Your Account Permits" page where you can see the permit status and duration information. Clicking on the permit code itself will provide you with a more throughout detailing of the parking permit, it's receipt number and the ability to add/link a vehicle on your parking account to it for use.
Removal and Deactivation of parking permits have to be set up by the Parking Services Office. Please send all requests to us through email.
Manage Account Vehicles
To view, add, edit and remove vehicles from your parking account click on the "Vehicles" menu. This will bring you to the "Manage Your Account Vehicles" page.
After adding a vehicle to your parking account, if you have an active parking permit, make sure to add the new vehicle to your parking permit as well.
You must always have at least one vehicle attached to your parking account. To add a vehicle or bicycle to your parking account, click on the relevant option below your vehicle listings.
To edit your vehicle details, click on the Plate Number of a vehicle listed on your account. This will pull up the parking permit history for the vehicle and allow you to click on the "Edit" button to update your vehicle information.
To remove a vehicle from your account, scroll down to the "Delete" button at the bottom of the page after you have click on the vehicle licence plate you would like to affect.
View Parking Citations
While logged into your parking account you can see any parking citations associated to your vehicles on your parking account. Click on the "Citations" menu and you will be brought to the "View Your Parking Citations" page.
All parking citation information and history will be presented here and you can click on the Citation # to see more specific details of the parking ticket and any images taken of the situation at the time of ticketing.
Search Citations
If you are not logged into your parking account or have a ticket on a vehicle not under your parking account, you can find the parking citation to pay or appeal at the front page of the parking portal.
On the front page at the "Citation Number" or "Plate Number" field, you will be able to search for the parking citation. Either search up the individual citation number in the "Citation Number" field replacing all spaces with an underscore or search your vehicle's licence plate in the "Plate Number" field.
Make sure to do either or, don't fill out both fields or the search result will return an error. Be careful to specify the correct State of the licence plate to find the parking citation without trouble.
View Submitted Appeals
While logged into your parking account through the parking portal, you can view any submitted appeals for parking citations. On the front page of the Parking Portal under the Citation Header click on View Your Appeals.
This will bring you to the "View Your Account Appeals" page and provide information on them. To see their specific information, click on the appeal number of the Appeal you would like to view and all information relating to it will be present.