EAP Work/Life Services and Wellness Resources

In addition to counselling, your Employee (and family) Assistance Program (EAP) can help by offering you timely, professional assistance and support to manage all of life's stages and complexities. You will see that some of this assistance is self-directed and some programs are led by a counsellor or other professional.

Not yet registered for online access?  Read details about how to register.

Read brochure about counselling support services from TELUS Health


CareNow provides self-guided programs for users to work through stress, depression, anxiety and more. You'll need to make sure you are registered and able to go online to access the CareNow programs through the TELUS Health One website.  Here's a selection of available program:

  • Anxiety - Learn to manage your experience of anxiety through positive coping strategies, breathing exercises and mindfulness. You’ll also expand your understanding of what causes anxiety and develop practical, effective skills to improve the way you feel.
  • Depression - Designed to support people who are experiencing low mood, this program offers a series of sessions and short exercises to help you to develop positive coping skills to improve your mood and overall wellbeing.
  • Work Wellbeing - Learn some of the most important ways you can take care of your wellbeing at work, including practical skills and strategies to cope with challenges, work more effectively, reduce stress, and progress in your role. 
  • Grief - This program offers support to people who have lost a loved one. It provides practical tools to cope with the emotional challenges you may experience as you grieve.

Other CareNow program topics include Work-Life Balance, Separation/Divorce, Communication, Stress, Achieving Financial Wellbeing, Substance Abuse, Mindfulness, Avoiding Burnout and Setting up a Household Budget.

Career Counselling

With the support of a professional coach, you can get a fresh perspective in support of your career in areas of resilience, career planning, or retirement planning. Access the programs through one call to the TELUS Health Care Access Centre at 1-855-597-2105. Your Client Care Representative will match you with a counsellor who will work with you via sessions over the telephone to assess your needs and explore options.

The Resiliency Coaching Program helps individuals become better able to perceive, process, and respond to stressful situations. You'll assess your current situation and develop an action plan where it's needed the most.

The Planning and Management Program connects you with career counsellors who use a variety of career management tools, resources, and approaches, to help you and support you to make more informed career decisions and better manage career transitions.

Retirement Planning Program - Prepare for your retirement with confidence with helpful advice and resources. It can help you focus on the things that are most important to you, whether it is family, hobbies, travel, or even a new career.  The program can help alleviate stress and apprehension by providing tips and solutions to ensure a successful transition into retirement.

Health Coaching

With Health Coaching, you'll work with Registered Nurses and Occupational Health Nurses to get the information and tools to better understand your health issue. Health coaches will teach you about the changes needed to be well and stay well, while motivating you to reach your healthy lifestyle goals.

Nutrition Support Services

Achieve better health with nutrition support. This service includes access to Registered Dietitians who can assess your eating habits, identify dietary concerns and answer nutrition questions you may have.

Read brochure about nutritional support services from TELUS Health

Naturopathic Services

Naturopathic Services provide a natural and holistic approach to the maintenance of good health. Professionals examine all aspects of health (physical, mental and emotional), and can teach you about naturopathic medicine and how it works.

Legal Support Services

With expert guidance you can separate legal fact from fiction. You have access to legal advisors who can help answer your legal questions in a confidential consultation. They can address a range of legal topics and clarify how the law applies to your specific situation, whether it be family, civil, estate, criminal, property or personal law.

Read brochure about legal support services from TELUS Health

Other Online and Programs via Phone

  • Online group counselling – The online counsellor-led sessions include groups for Anxiety, Parenting, and Communication. 
  • Enhancing your Relationship - Discover the keys to healthy relationships for better understanding of and satisfaction with your intimate relationship.
  • Family - These programs include Elder Care (online), Child Care and Parenting (via phone or online) and New and Expectant Parents (online).
  • Finances - Delivered online and via phone, you can choose the areas where you have concerns - Debit and Credit, Divorce, Real Estate, Mortgages, Taxes, Bankruptcy and more.

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