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TELUS Health EAP
News
- Get an EAP appointment now! Book a phone or video appointment online now, or read more about online booking.
Access EAP services 24/7/365
- Call 1-855-597-2105 anytime - no account setup required.
- Login (registered users)
Your Employee (and family) Assistance Program
Western's Employee Assistance Program (EAP) is provided by TELUS Health. It can help you to optimize your current well-being, or support you as you take the first step toward change.
At no cost to you, confidential EAP services are available to all Western employees and to immediate family members.
Help is available by phone anytime, or by video or online chat. In-person counselling is also available.
You are encouraged to register for your access to the TELUS HEALTH website and app. There you can take advantage of tools, podcasts and other resources. Once registered, you can take advantage of do-it-yourself resources including toolkits, podcasts and other resources.
Book an appointment now - You may now book a virtual (phone or video) appointment directly from your TELUS Health online account. Learn more about online scheduling.
Learn more about your EAP
- View EAP general brochure
- Read brochures about topics/services that may help you with specific issues:
Counselling Legal Financial Nutrition - Learn more about specific supports available through your EAP, and more. Select an icon:
How to Access EAP
You may contact TELUS Health by phone anytime at 1-855-597-2105. No registration is required to access help by phone. Call volume to EAP tends to be highest on Mondays and on weekdays from 11 a.m. to 3 p.m. When wait times are longer you will be offered a call-back option.
Register for TELUS Health Online and App Services
Support, services and do-it-yourself information is available online through the TELUS Health app or website. Registration is required;
- Eligible employees receive an invitation email (subject is "Join Western University on LifeWorks") and personal code to allow signup.
- On the TELUS Health Sign Up and login webpage, select Sign Up.
- You can download the mobile app from the Apple App Store or the Google Play Store and select Sign Up or scan the QR code.
- No invitation code? On TELUS Health Sign Up page look for the link “I can't find my invitation code”. A code will be re-sent to your @uwo.ca account.
- Privacy Policy: On registration, you will be asked to accept the TELUS Health Privacy Policy that is applicable to all their services, including many that are not used by Western. Read some frequently asked questions about the TELUS Health Privacy Policy.
- Online access is also available to eligible family members. You may invite family members to set up their own online access by signing in to your account to extend an invitation.
- On the TELUS Health One website, select Login > select Profile > select Family > and then Invite Family Members.
- From the TELUS Health app - Login > select More > Invite Family
Booking your virtual appointment using online scheduling
Book now. Avoid the wait and book your appointment using online scheduling for phone and video consultations.
Login to your TELUS Health account, and select the "Schedule an appointment" link. You'll have options that allow you to view counsellor details and appointment options for Tele-Counselling and Video-Counselling. For in-person counselling, you may call or book using online chat. Keep in mind that wait times for in-person counselling may be longer than for a “virtual” appointment.
- Learn how to use online scheduling to book an appointment
- Read an FAQ about online scheduling using your TELUS Health online account
- Don't yet have access to your online account with TELUS Health? Learn how to register.
We'd like to hear from you - EAP experiences and feedback
We invite your suggestions or feedback regarding Western’s Employee Assistance Program services provided to Western employees and their family members by LifeWorks. The link below will take you to a form where you can provide anonymous feedback, or you may identify yourself if that is your preference. You may also reach the Employee Well-being team directly at employee.wellbeing@uwo.ca.
LifeWorks to TELUS Health
In January 2023 LifeWorks was acquired by TELUS Health. All materials are being re-branded to TELUS Health, however you may see references to legacy names and systems, including LifeWorks and Morneau Shepell.
All services can be accessed by calling 1-855-597-2105, by visiting the TELUS Health One website or through the TELUS Health One App. If you have questions, please contact Employee Wellbeing.
If you require Human Resources forms, documents or other information in an alternative format, please use ASK HR to contact Human Resources.
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