Facilities Management (FM) is an essential part of daily operations on campus. You'll need to contact them to access services such as obtaining office keys, arranging parking for guests, students or employees, requesting billable and non-billable maintenance, and much more! Access self-directed, step-by-step resources below to learn how to perform the steps to request many FM services.

Target Audience: Employees who are responsible for onboarding staff, arranging events including those with guests coming to campus, requesting facilities related maintenance, reconciling general ledger accounts, sending out large mailings, or arranging any other FM related services.

Topics:

• Requesting, replacing and returning office keys by employees and students
• Arranging on-campus parking for yourself, students, employees, guests, or events
• Identifying or following up on FM charges to department general ledger accounts

Learning Resources:

Parking Procedures – user guide
Investigating FM Charges to Department Accounts – user guide
"How to" Keys Guide – web page

Western employees need to ensure that delegated financial responsibilities are discharged in a manner that meets financial control standards. You will leave this session understanding how to apply financial risk management. This session will also provide an overview of guiding policies at Western, the internal controls used and a briefing on fraud and what it might look like. (Length: 1.5 hours)

Target Audience: Budget Unit Heads and administrative staff and faculty responsible for financial budgeting, processing and reporting
Workshop Leaders: Khurram Sikander, Internal Auditor, Internal Audit & Blaine Mendola, Assistant Controller, Financial Services

Topics:

• Responsibilities and accountabilities
• Understanding risk and risk management
• Policies and guidelines
• Compliance
• Fraud and financial offense
• Areas of exposure
• Recommended internal controls for good business practices
• Audit requirements
• Accountability reports

Next planned for:

• Next course date to be scheduled

Course Number: OPER2

Register for Available Sessions

This introductory session provides participants with an overview of the core operations of Financial Services and reviews the support available to units across campus. Participants will gain an understanding of the structure of Western's financial systems and reporting requirements, grasp basic financial terminology and learn fundamental accounting concepts. This course will be particularly helpful to those individuals who are new to their roles. (Length: 1.5 hours)

Target Audience: Employees responsible for financial management and reporting, and administrative staff involved in financial transactions and monitoring functions

Workshop Leaders: Blaine Mendola, Assistant Controller, Financial Services, Kim Lincoln Groves, Financial Officer Endowed & Restricted Funds, Financial Services

Topics:

• Introduction to Financial Services - what we do, and who we are
• Accounting fundamentals
• Fund accounting
• Roles and responsibilities
• Classification of funds at Western
• Definitions of unrestricted/internally restricted and externally restricted funds
• Contribution types (operating grants, Tuition fees, research funding, capital projects etc.)
• Conditions of use, guidelines to adhere to
• Internal reporting availability and use of
• External reporting (donors, research, audited financial statements
• Chart of accounts – structure, chart field combinations, speed codes, accounts
• Budget year and periods
• Taxes (HST)

Next planned for:

• Next course date to be scheduled

Course Number: OPER5

Register for Available Sessions

Each fall staff with budget accountabilities are involved in preparing their unit / department budget for the upcoming fiscal year (May 1 – April 30). Attend this workshop to gain a deeper understanding of the Western budgeting process, timelines, and the tools to assist you. (Length: 2 hours)

Recommended Prerequisite:
Participants should attend the Western Financials General Ledger Inquiries workshop prior to attending. An understanding of the financial system and how to look up charges will be very helpful.

Target Audience: Administrators with accountabilities for managing unit / department budgets, making budget requests, or who assist their leaders with the budgeting process
Workshop Leader: Cathy Crowe-Clohosey, Planning Analyst, Institutional Budgeting and Planning

Topics:

• Key definitions
• Overall budget timeline at Western
• Roles and responsibilities of key individuals
• Tools to guide you in determining your budget needs
• Budget submission process

Next planned for:

• Next course date to be scheduled

Course Number: OPER28

Register for Available Sessions

Learning Resources:

At Western, there are times when we need to pay individuals, corporations, or organizations and it is not always clear which method to use. In this case-based workshop participants will learn the critical thinking and key questions to determine which method to use to request a one time payment, the implications and other considerations when making a one time payment, and supporting documentation requirements. (Length: 2 hours)

Prerequisite:
Participants should attend the Operational Excellence sessions Principles of Procurement at Western (OPER16) and Pay Requisition & Administration (OPER8), or have good working knowledge about these processes, prior to attending this workshop.

Target Audience: Administrators responsible for processing, reviewing or approving one time payments.
Workshop Leaders: Paula Granger, Procurement and Contract Specialist, Financial Services, Pina Acton, Manager Employee Services, Human Resources

Topics:

• Payment methods (NCNER, JRAF, Pay Requisition, P-Card, Cheque Requisition, etc.)
• Terms and definitions
• Key questions to help determine the payment method to request
• Documentation to include

Next planned for:

• Next course date to be scheduled

Course Number: OPER21

Register for Available Sessions

Understanding, following, and guiding others in using proper procurement processes is a very important role of Western administrators. This session will provide an overview of key procurement processes, tools, and resources. The workshop will be led by senior procurement professionals at Western. Come to learn and ask questions. (1 hour)

Suggested Prerequisite: Learners are asked to complete the Procurement Basics Learning Modules prior to attending this session, or be familiar with procurement policies at Western, Mustang Market, and the Purchasing Card.

Target Audience: Administrators responsible for initiating or assisting with procurement for their unit / department.
Workshop Leaders: Peter Jeffs, Director, Procurement Services & Kristen McGill, eProcurement Manager, both from Financial Services

Topics:

• Procurement tools (Direct Travel, Purchasing Card, Mustang Market)
• Overview of the Request For Proposal Process (RFP)
• Making purchases over $10,000
• Overview of sustainable procurement
• Awareness of the Technology Risk Assessment (TRAC) for software purchases

Next scheduled for:

• December 6, 2023, 9:00 - 10:00 a.m.

Course Number: OPER29

Register for Available Sessions

This an online interactive course is made up of 4 brief learning modules. Participants learn key information and processes to make purchases that follow Western's guidelines and procedures! (Total length: 45 minutes)

Target Audience: Western employees who are new to a procurement role, responsible for financial budgeting and reporting, have approval authorities, and those looking for a refresher on procurement related activities.

Topics:

• Western procurement policies and guidelines
• Selecting the appropriate procurement tool
• How to use Mustang Market

Access the Online Course:

• Click here: OPER22 - Procurement Basics
• Login with your Western Username & Password
• Select a Module

What should you consider before procuring goods and services? Who can sign a contract? When do you use Mustang Market for procuring goods and services? Join us for this roundtable session to ask subject experts questions and get answers to these and many other procurement related questions. You’ll leave feeling more aware and self-sufficient. (Length: 1 hour)

Target Audience: Administrators who procure goods and services, review or provide approval for procurement.
Workshop Leaders: Kristen McGill, eProcurement Manager, Peter Jeffs, Director, Procurement Services, both from Financial Services

Note: For detailed step-by-step learning please also complete:

• OPER22 - Procurement Basics

Next planned for:

• Next course date to be scheduled

Course Number: OPER27

Register for Available Sessions

This session provides participants with an understanding of the policies and guidelines that govern travel and expense claim processes. Functionality of the online Western Financials claims process will be reviewed as well as other reimbursement options available. Best practices for making travel arrangements will be presented. (Length: 1 hour)

See also:

Travel Expense Claims: Using the System (OPER20) for a hands-on workshop.

Target Audience: Individuals who approve travel and expense claims and administrative staff supporting the claims process. This session is also available to individuals that travel and submit expenses.
Workshop Leader: Manager Accounts Payable & Reimbursements, Financial Services

Topics:

• Principles, guidelines and policies governing travel expenses
• Making travel arrangements
• Approval and authorization process
• Allowable travel and other eligible expense
• Common errors
• Reimbursement process

Next planned for:

• Next course date to be scheduled

Course Number: OPER3

Register for Available Sessions

Learning Resources:

Creating a Cash Advance – video 
Creating a Travel and Expense Claim FAQ’s – reference sheet 
Creating a Travel and Expense Claim User Guide – user guide
Travel & Expense Video Tutorial - video

Visit the Financial Services Training & Reference page for additional resources

In this hands-on session, participants will learn how to use the online Travel and Expense Claim system in Western Financials to enter, submit and approve travel and expense claims. (Length: 1.5 hours)

See also:

Travel and Expense Claims: Guidelines & Process (OPER3) for policies and process information.

Target Audience: Individuals who approve travel and expense claims and administrative staff supporting the claims process and individuals who travel and submit expenses.
Workshop Leader: Manager Accounts Payable & Reimbursements, Financial Services

Topics:

• Navigating the Online Travel and Expense Claims system
• Creating a new claim
• Modifying, submitting and printing a claim
• Documents to include with your claim
• Approving a claim

Next planned for:

• Next course date to be scheduled

Course Number: OPER20

Register for Available Sessions

Learning Resources:

Creating a Travel and Expense Claim FAQ’s – reference sheet
Creating a Travel and Expense Claim User Guide – user guide

Visit the Financial Services Training & Reference page for additional resources

This hands-on course will provide familiarity with Western’s accounting environment and the ability to perform basic financial inquiries. The material presented will be of particular interest to staff that are new to performing inquiries as a part of their job, and will cover the essentials, but will not cover all of the reporting options.

There will be a prerequisite exercise to provide some base knowledge about general navigation and definitions that will not be explained in the session. (Length: 1.5 hours, Lab)

Target Audience: Western employees who are new to reviewing or analyzing financial information as part of their job.
Workshop Leader: Sonya Cuprjak, Manager Financial Information Systems & Support, Financial Services

Topics:

• Inquiry overview functionality demonstrated using Programs and Projects
• Investigating transaction details using module specific pages (outside of the GL Inquiry)
• Research project inquiries
• Department wide inquiries (multiple programs)
• Unit or division inquiries (multiple departments)
• A brief introduction to nVision reports

Next scheduled for:

• November 30, 2023, 10:30 a.m. - 12:00 p.m.

Course Number: OPER12

Register for Available Sessions

Learning Resources:

Western Financials Overview – video
Navigating Western Financials - reference sheet

Visit the Financial Services Training & Reference page for additional resources 

This hands-on course will provide familiarity with Western’s on-line Journal Entry ‘creation to completion’ process and provide the ability to perform other journal functions; including editing, copying and deleting. There will be a prerequisite exercise to provide some base knowledge about general navigation and definitions that will not be explained in the session. (Length: 1.5 hours, Lab)

Target Audience: Western employees who are new to completing journal entries in Western Financials as part of their job.
Workshop Leader: Sonya Cuprjak, Manager Financial Information Systems & Support, Financial Services

Topics:

• Journal Entry overview
• Journal Entry creation (detailed navigation and required steps)
• Understanding journal entry status (including Edit, Budget and Post)
• Viewing journals that have different statuses (primarily Posted and Unposted)
• Copying journals
• Deleting journals
• Printing journals

Next planned for:

• Next course date to be scheduled

Course Number: OPER1 (workshop)

Register for Available Sessions

Access the Online Course:

• Click here: OPER1A – Online Journal Entry Series
• Login with your Western Username & Password
• Select a Module

Learning Resources:

Western Financials Overview – video 
Navigating Western Financials - reference sheet 

Visit the Financial Services Training & Reference page for additional resources 

In this one-hour drop in session, we will be on hand to answer any questions you might have about general ledgers and journal entries. Don't have a question? No problem! Tune in and learn from what others are asking.

Workshop Leader: Sonya Cuprjak, Manager Financial Information Systems & Support, Financial Services

Next planned for:

• Next course date to be scheduled

In this one-hour drop-in session, we will be on hand to answer any questions you might have about accounts payable & reimbursements. Don't have a question? No problem! Tune in and learn from what others are asking.

Workshop Leader: Manager, Accounts Payable & Reimbursements, Financial Services

Next planned for:

• Next date to be scheduled

In this one-hour drop-in session, we will be on hand to answer any questions you might have about endowed and restricted funds. Don't have a question? No problem! Tune in and learn from what others are asking.

Workshop Leader: Kim Lincoln-Groves, Financial Officer Endowed and Restricted Funds, Financial Services

Next planned for:

• Next course date to be scheduled

In this session, participants will learn about Western’s Safe Disclosure Policy (also known as a Whistleblower Policy); what it is, when it might apply and how to use it. Like a fire drill, be prepared. Learn how to recognize and respond to potential financial misuse. Know the process and tools available in the unlikely event that you need them. This course is a staple for all administrators. (Length: 1.5 hours)

Target Audience: Employees responsible for financial management and reporting, and administrative staff involved in financial transactions and monitoring functions.
Workshop Leaders: Candice Borrows, Internal Auditor, Jim Loupos, Director, Khurram Sikander, Internal Auditor, Dorukhan Turan, Internal Auditor, all from Internal Audit

Topics:

• Introduction to Internal Audit
• Fraud 101
• Origins of safe disclosure
• Western's safe disclosure policy
• What the policy covers, what it doesn't
• How to use the policy
• Overview of the investigation/reporting process

Next planned for:

• Next course date to be scheduled

Course Number: OPER15

Register for Available Sessions

How do I ensure the information used for my work at Western is safe and secure when working remotely, or in a mix of a remote and on-campus team?  What are the best practices to ensure financial, employee, student, research or other information are protected?  Join us for roundtable to ask questions of our subject experts and learn best practices related to information security and privacy when working in our remote and flexible environments. (Length: 1 hour)

Target Audience: Administrators working in faculties and ancillary units at Western.
Workshop Leaders: Brent Fowles, Director – Cybersercurity and Business Servcies, Western Technology Services, Kelly-Ann Sullivan, Associate University Legal Counsel (Privacy) Presidents Office - VP Operations & Finance

Next planned for:

• Next course date to be scheduled

Course Number: OPER23

Register for Available Sessions

In this workshop about the appropriate use of Information at Western, participants will learn the different classifications of data and how to protect each type (employee, research, financial, and student data). Participants will also learn what to do in the event of a security breach and best practices for the collection, use, disclosure, storage and destruction of personal information. (Length: 1.5 hours)

Target Audience: Administrative staff who work with employee, financial, research or student information.
Workshop Leaders: Brent Fowles, Director – Cybersercurity and Business Servcies, Western Technology Services, Kelly-Ann Sullivan, Associate University Legal Counsel (Privacy) Presidents Office - VP Operations & Finance

Topics:

• Data classification at Western
• Data Life Cycle
• Proper handling of personal information including collection, use, disclosure, storage and destruction
• What to do in the event of a security breach
• Overview of the laws and policies that govern information

Next planned for:

• Next course date to be scheduled

Course Number: OPER17

Register for Available Sessions

Welcome to your new role at Western! Being new in an administrative role can be challenging. There is a lot to do and many things to know. Join us for this overview session to get oriented to departments, services and key resources available at Western to help you have a successful start. (Length: 1.5 hours)

Target Audience: New administrators involved in financial, human resources, or other administrative capacity.
Workshop Leaders: Alix Lanigan, Employee Leaves Specialist, Human Resources, Blaine Mendola, Assistant Controller, Financial Services, Deb Beverley, Learning Specialist, Human Resources & Financial Services

Next planned for: 

• Next course date to be scheduled

Course Number: OPER24

Register for Available Sessions

In this online training module, participants will learn how to use automated and online functionality to appoint Graduate Students. (Time to complete: approximately 45 minutes)

Target Audience: Administrative staff supporting the graduate student appointments

Topics:

• Appointing GTAs and GFs online
• Making changes to existing appointments
• Pay administration
• Reporting on employment and pay

Access the Online Module:

• Log into OWL using the course link: OPER6 - Online Graduate Student Appointment Process
• After login, click "Yes, please add me" to join worksite
• Select "Online Module" to begin
• Select "Graduate Student Appointment Process Module" from the centre

Hiring or inviting a foreign national to Western involves different government requirements and programs. In this session, participants will learn about the two major program, Temporary Foreign Worker Program and International Mobility program, which are most frequently used for workers and international visitors to campus. (Length: 2 hours)

Target Audience: Those who support academic leaders in the appointment process of hiring foreign nationals (faculty/staff/post-docs and visiting professors) including completing recruitment search forms, appointment and contract letters (if applicable) and collecting required immigration documents for payment processes.
Workshop Leader: Jennifer Holburn, Faculty Recruitment Consultant and Immigration Specialist, Office of Vice-Provost Academic Planning, Policy & Faculty

Topics:

Temporary Foreign Worker Program (TFWP)

• Purpose
• Advertising requirements for high-skilled workers and academics
• Labour market impact assessments (LMIA)
• Compliance

International Mobility Program (IMP)

• Purpose
• CIC categories for Reciprocal Academic Exchanges
• Advertising requirements for high-skilled workers
• Invitation letters
• Compensation including scholarships, living allowances and reimbursement of receiptable travel expenses
• Appointment processing - Academic or Associated Persons
• Immigration documentation required
• Compliance

Next planned for: 

• Next course date to be scheduled

Course Number: OPER11

Register for Available Sessions

In this overview session, participants will learn about the information and functions available to administrators, including accessing employee information and the various reports that can be run. It is designed for those who are NEW to working with the administration side of the system. (Length: 1.5 hours)

Target Audience: New end users of the HR system including: administrative officers, payroll assistants/coordinators, recruiters, graduate student administrators, operational managers.
Workshop Leader: Pina Acton, Manager Employee Services, Human Resources

Topics:

• What is My Human Resources
• Access requests and security
• Viewing department employee information (personal, employment and Job Data)
• Available reports

Next planned for:

• Next course date to be scheduled

Course Number: OPER7

Register for Available Sessions

Participants will gain an understanding of the processes involved in paying Western employees on-time and accurately. The types of pay, reconciliation, and risks involved will also be reviewed. (Length: 2 hours)

Target Audience: Those who are accountable for the collection, input and verification of pay for hourly paid employees as well as those accountable for requisitioning additional pays for monthly paid employees. These include payroll assistants, administrative officers, financial assistants, faculty/staff relations coordinators, and operational leaders.
Workshop Leaders: Dolores Massey, Payroll Specialist, Holly Hrytzay, Payroll Specialist, Marian Schneider, Manager Payroll Services, all from Human Resources

Topics:

• Pay cycles - which employment types are paid when
• Reading a payroll calendar and understanding tasks to be completed
• Earnings types
• Funding accounts and online changes
• Requisition for hourly paid employees
• Requisition of overtime and other earnings types
• Job related additional earnings
• Payment for additional duties
• Pay calculations and reconciliations
• Vacation pay
• Benefit recovery charges
• SALCOM queries and tools

Next planned for:

• Next course date to be scheduled

Course Number: OPER8

Register for Available Sessions

This on-line course is required prior to administrators gaining access to the Working at Western functionality on My Human Resources. The course is delivered in three self-study modules, and provides participants with an understanding of the on-line recruitment process for hiring part-time faculty and staff. Participants will learn how to create a job opening, manage applicants, create an offer letter and submit the hire. (Time to complete entire course: approximately one hour)

Target Audience: Only those who support and coordinate the recruitment process for part-time faculty and/or part-time staff positions at Western.

Access to Recruitment in PeopleSoft HR:

Must follow all appropriate security approval processes in your faculty or unit.

Topics:

• Creating a job opening
• Managing applicants
• Creating an offer letter
• Submitting the hire

Access the Online Module:

• Log into OWL using the course link: OPER13 - Working at Western: Part-Time Recruitment
• After login, click "Yes, please add me" to join worksite
• Select "Online Modules" from the menu on the left
• Select "Module # from the centre" to begin

In this session, participants will learn to use automated and online functionality to appoint Work Study students. (Length: 1.5 hours)

Target Audience: Administrative staff responsible for appointing work study students.
Workshop Leaders: Swapna Syamaladevi, Student Financial Service Officer, Office of the Registrar, Wade Boye, Human Resources Communications Specialist, Human Resources

Topics:

• Appointment, administration and approver roles
• Hiring and appointing Work Study students
• Minimum employment standards for students
• Pay administration for students
• Reporting on student employment and pay

Next planned for:

• Next course date to be scheduled

Course Number: OPER9

Register for Available Sessions

Learning Resources:

Work Study Program Procedure Manual – user guide

Attend this virtual drop-in session where Jennifer Holburn, Faculty Recruitment Consultant and Immigration Specialist from the Office of Faculty Relations will be on hand to answer your questions related to hiring foreign national faculty. Don't have a question? No problem! Tune in and learn from what others are asking.(Length: 1 hour)

Workshop Leader: Jennifer Holburn, Faculty Recruitment Consultant and Immigration Specialist, Office of Vice-Provost Academic Planning, Policy & Faculty

Next planned for:

• Next course date to be scheduled

Research impact is the way that research benefits individuals, organizations, and communities. This workshop will walk you through the InCites and Web of Science platforms which are available to researchers and administrators at Western. Each has a variety of indicators to describe research impact. If you are involved in helping faculty with research grant applications, tenure applications, or award nominations this workshop is for you. (Length 1.5 hours)

Target audience: Administrators involved in reporting on research activities, the development of research grant proposals, award and/or tenure applications, or strategic planning related to research.
Workshop Leader: Qing Liu, Bibliometrics and Research Impact Analyst, Research Services

Topics:

• Tools used to highlight the impact of research
• Indicators available to describe scholarly impact and what each means
• Finding research indicators using InCites and Web of Science
• How InCites and Web of Science help research administrators

Next planned for:

• Next course date to be scheduled

Course Number: OPER26

Register for Available Sessions

This session supports the financial management of research projects to ensure funds are utilized as intended and in accordance with the terms, conditions and regulations of the funding sources as well as University policies and procedures. Participants will gain an understanding of the non-financial and financial information available through Western Financials and learn how this information can assist with financial status monitoring. (Length: 1.5 hours)

Target audience: Researchers, financial administrators, administrative staff as well as research students and employees that support the financial processes and management of research projects
Workshop Leaders: Chris Zekany, Financial Officer, Deanne Babcock, Director Research Finance, Meredith Legault, Associate Director, Research Finance, Svetlana Berdnik, Financial Officer, all from Financial Services

Topics:

• Overview of how to access statement and summary information
• Budget periods, dates, funding source, project information
• Review financial and non-financial information
• Budget, actual expenses, current period, cumulative amounts, revenue, expenses, encumbrances
• Speed codes and researcher identification
• Over expenditures
• External reporting
• Guidelines, policies and procedures
• Funding sources and programs (including Tri-Agency)
• Tasks and navigational assignments

Next planned for:

• Next course date to be scheduled

Course Number: OPER4

Register for Available Sessions

Learning Resources:

Post Award Research Admin – Roles & Responsibilities - user guide 
Print & Read a Research Project Monthly Financial Statement – video 
Research Finance Post-Award Project Administration – user guide 

Visit the Financial Services Training & Reference page for additional resources 

What are the steps required to apply for a research grant? What needs to occur before funds are released? What is an eligible expense on a research grant? Join us for this roundtable, to get answers to these and many other of your own research related questions from subject experts in Western Research and Research Finance. (Length: 1 hour)

Target Audience: Administrators who support research grant applications or financial activities for funded grants.
Workshop Leaders: Deanne Babcock, Director Research Finance, Financial Services, Natalie Wu, Director, Grant Management & Services, Research Services

Note: For more detailed step-by-step learning please also attend:

• Using ROLA – Research On-line Administrative System, and
• Research Finance: Understanding the Financial Side of Research Projects

Next planned for:

• Next course date to be scheduled

Course Number: OPER25

Register for Available Sessions

In this workshop, participants will learn how ROLA supports and integrates research administration management processes at Western, from the pre-application phase through to post-award. The session will address ROLA user access, where to find research funding opportunities, creating and submitting ROLA proposals for approvals, award activation and electronic records management (Laserfiche). (Length: 2 hours)

Target Audience: Administrative/research staff who support faculty in applying for research funding, managing research awards, and/or who provide guidance on these processes.
Workshop Leader: Cessandra Latinovich, Grants Officer and Patt Brocksom, Data & Systems Specialist, both from Research Services

Topics:

• What are ROLA and Laserfiche?
• ROLA system access
• Finding research funding opportunities
• Creating and submitting ROLA proposals
• Generation and activation of research projects
• Performing searches in ROLA

Next planned for:

• December 5, 2023, 1:00 - 3:00 p.m.

Course Number: OPER19

Register for Available Sessions

Attend this virtual drop-in session where subject experts from Research Finance will be on hand to answer your financial questions about managing, supporting or administering a Research Project. Don't have a question? No problem! Tune in and learn from what others are asking.(Length: 1 hour)

Workshop Leaders: Chris Zekany, Financial Officer, Deanne Babcock, Director Research Finance, Meredith Legault, Associate Director, Research Finance, Svetlana Berdnik, Financial Officer, all from Financial Services

Next planned for:

• Next course date to be scheduled

Operational Excellence is designed to help those in administrative roles perform the work that is currently a part of your role at Western. Each course focuses on specific administrative job functions. Please review the course descriptions to determine what will be helpful to you.

When you complete a workshop or online module, it is noted in your My Human Resources training record after achieving 70% or higher on an online quiz in OWL. If you successfully complete any combination of five or more workshops, eLearning modules or roundtables in the Operational Excellence Program you will receive a “Program Certificate of Achievement” in Administrative Operational Excellence. You will also be invited to an annual recognition event to celebrate your achievement.

Western Human Resources will review eligibility for recognition and contact you if you have qualified.