COVID Update [March 2021]
Middlesex-London is now in the orange-restrict level of the province's COVID-19 response framework as of Monday, March 1, 2021. In consideration of the province’s directive, Western continues working under an essential services model.
What this means for parking customers:
Parking Office Hours
Beginning Monday, March 1 the Parking Office will be open from 10 am to 3 pm for walk-in service.
We look forward to seeing everyone again!
Parking fees will not be charged for permit holders for the months of March and April 2021 (this is in addition to fees which were waived for January and February). Further details were sent to our permit holders via email.
Students who have purchased second term permits will receive a full refund. Students who have an annual permit will receive a prorated refund. For the timely processing of your refund, please log into your Parking Account and ensure we have the most updated home address details no later than March 31.
Parking lot gates are now down in core and attended lots. Permit holders are asked to park in their usual designated lot. Lots will be enforced.
For those Faculty, Staff and Students who require occasional parking on campus, gates will remain raised with free parking in the following locations:
- South Valley
- Huron Flats
- Ontario Hall
Parking fees for visitors and patients on campus resumed on Monday, March 1.
Booth attendants have returned to campus and are staffing lots (Alumni Thompson, Kent, Social Science, Medical Science and Weldon).
Please be advised that our operations are currently cashless. Daily parking can be paid via credit card. Our parking attendants do not accept cash. Coin is accepted at Pay and Display terminals; see the Parking Map for locations.
When will you see your parking refund/credit?
Students: Second term permit refunds will happen automatically over the next two weeks back to the credit card used to purchase the permit. You will receive an email confirmation when the refund has been processed. Annual permit refunds will take longer to process; these are expected to be completed in April/May.
All other permit holders: We will be assessing refunds/credits in the months ahead once a clearer picture of what is owed back to each of our customers is determined. Everyone will receive appropriate reimbursement for the period of the shutdown.
We thank you for your patience as we continue to work to provide our customers great service despite these challenges.
The staff at Western Parking understand how stressful these days can be for everyone. Stay healthy, calm and safe, and together we will weather this storm!
Further updates will be provided as information becomes available.
Western Parking & Visitor Services