Crisis Contact Information

Employee (and family) Assistance Program - TELUS Health (formerly LifeWorks)

  • Access EAP at any time (24/7/365 service)
  • By phone: 1-855-597-2105

    Menu Options
    Press 1 for immediate attention (emergency)
    Press 2 to schedule an appointment with a counsellor

    Non-Urgent/Non-Clinical Support & Resources
  • Web: TELUS Health OneEAP QR code
  • Mobile app: Download the TELUS Health One app at your app store or scan the QR code.

Western EAP services are provided by TELUS Health and are available to you and your family. Counsellors are available to provide support through telephone, videoconference, secure email and chat. If you or a family member are looking for support, your EAP is ready to help.

Other Supports

  • In an emergency, call 911 or go to a local emergency room (ER).
    Visiting an ER can help connect you to the right resources. 

  • Western Special Constable Service
    Emergency: Call 911
    Non-emergency or inquiries: 519-661-3300

  • Reach Out 24/7
    24-hour phone crisis assistance

  • Anova
    519-642-3000 (24/7 crisis line)
    Anova provides safe places, shelter, support, counselling, and resources for abused women, their children, and all oppressed individuals to find a new start.

  • First Nations and Inuit Hope for Wellness Help Line
    1-855-242-3310 or online chat
    24-hour culturally relevant telephone and online crisis intervention counselling

  • Health Connect Ontario (formerly Telehealth Ontario)
    Toll-free: 1-866-797-0000
    Toll-free TTY: 1-866-797-0007
    Fast, free medical advice. In an emergency, do not call Telehealth. Call 911.

Published on  and maintained in Cascade CMS.