Training & Payment Policies

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Session Registration & Cancellation

What is the CCAA's cancellation and refund policy?

Cancellations must be completed online a minimum of seven (7) days prior to the beginning of the session to be eligible for a full refund. If unable to cancel online for technical reasons, cancellation notice must be provided in writing to ccaa.finance@uwo.ca with an email delivery receipt obtained.

Cancellations received by the CCAA fewer than seven (7) days prior to the beginning of the session will be eligible for a partial refund of registration fee (including applicable taxes) paid less 30%.

Unattended or partially attended sessions are not eligible for refund or credit. Students may arrange for a replacement to attend in their absence prior to the start of the session by notifying the CCAA in writing at ccaa.finance@uwo.ca. Registrations cannot be split between two people; either the original registrant or their replacement must attend the full session.

The CCAA reserves the right to cancel a scheduled session due to inclement weather, insufficient registration, or other unforeseen circumstances. In this case, the CCAA will contact all registrants to offer a rescheduled session. In the event that the rescheduled session is not suitable for the registrant, the CCAA will issue a full refund of the registration fee paid.

Course materials and exercise class materials are non-refundable. In the case of a manufacturing defect, the CCAA will replace the item at no additional cost.

Certification, shipping, and other administrative fees are non-refundable.

Can I transfer my registration to another session?

Yes, but the following criteria must be met in order to transfer:

  • The session you are transferring out of must be paid in full
  • The session you are transferring into must have a 'Scheduled' status, be the same fee and tax rate as the original session, and have fewer paid participants than the maximum enrollment set for the session

Note: You must request the transfer via email to the CCAA education coordinator. A confirmation email will be sent automatically once the transfer is completed.

Do you offer accommodations if English isn't my first language?

All CCAA courses are offered in English unless otherwise noted in the session description. Participants may submit a request to the Education Coordinator via email at ccaa.courses@uwo.ca if they wish to have a translator accompany them to training at their own expense.

Certification & Renewal

Who can conduct SFIC practical evaluations?

ONLY Seniors’ Fitness Instructor Course (SFIC) Trainers or Evaluators can conduct your practical evaluation in person or via video.

Do I have to get certified?

No. Becoming a certified senior fitness instructor may be enforced through your employer as a condition of employment/volunteering for teaching classes. But there is no law that states an instructor must be certified in order to teach senior fitness.

How do I request a certification or renewal extension?

If you are unable to complete certification or renewal requirements for any reason within the allotted timeframe for these processes, a one-time extension of up to a maximum of 3 months may be given at the discretion of the Certification Coordinator. To request an extension, you must send a request via email to the Certification Coordinator at ccaa.certification@uwo.ca

Regardless of circumstances, if the certification requirements are not met by the end of the extension period, you will be required to retake the course in which you are certified, at which point you will receive another 12 months to fulfill the certification requirements. If the renewal requirements are not met by the end of the extension period, you may request a certification reinstatement.

Note: An administration fee of $50 + applicable taxes applies to all extensions.

How do I complete an SFIC reinstatement?

If your SFIC certification lapses (renewal was not completed within the allotted timeframe and an extension was not requested prior to the deadline) but you were certified within the last 5 years you may submit a request for certification reinstatement to the CCAA. Depending on the circumstances, a one-time reinstatement may be granted at the discretion of the Certification Coordinator. To make this request, please contact the Certification Coordinator via email at ccaa.certification@uwo.ca.

Reinstatement requirements (3 months to complete)

  • Complete take home assignment and achieve 80%
  • Provide proof of adult level CPR
  • Complete a minimum of three (3) practical observation hours in an existing senior fitness class.
    • Download and print the Teaching Log to record and submit hours
  • Complete the practical evaluation by submitting a video to the CCAA

Regardless of circumstances, if the reinstatement requirements are not met by the end of the 3-month reinstatement period, you will be required to retake the SFIC-FT, at which point you will receive another 12 months to fulfill the certification requirements.

Note: An administration fee of $150 + applicable taxes applies to all certification reinstatements. If you were trained prior to 2014 or if you require a new resource manual they are available for purchase for $50 + applicable taxes and shipping.

Which CPR do I need to become certified or renew?

Adult CPR or CPR-A is a requirement for certification. CPR-C is also accepted (adult CPR plus baby and child). First aid is accepted when it includes a CPR training component.

The Red Cross babysitting course and online CPR training are not accepted. In-person CPR skills assessment is required for CCAA certification.

Do you have a question that we didn't cover here? Feel free to contact us for further clarification or to suggest additions to this page.