MyCCAA User Accounts

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Getting Started

How do I login to MyCCAA for the first time?

  • Go to MyCCAA
  • Enter your old username and password
  • When prompted to reset your CCAA password, enter the new password and complete the anti-robot test 
pw reset

  • Click "Submit"
verification

  • Check your inbox for a verification email entitled CCAA Password Reset (check spam filters, if the message doesn't arrive within a few minutes)
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  • Click in the email where indicated, to complete the password reset 

congrats

  • You can now login to your account with your username and new password

How do I create a new MyCCAA account?

  • Go to MyCCAA
  • Under Get Started click "Create Account"
  • Enter the required personal information, complete the anti-robot test and click "Submit"
  • Review your information (don't skip this step, the screen looks almost the same as the sign up screen), click "Confirm"
  • Check your inbox for a verification email entitled CCAA Account Confirmation (check spam filters, if the message doesn't arrive within a few minutes)
  • Click in the email where indicated, to complete the account set up
  • You can now login to your account with your new username and password

Account Updates & Session Registration

How do I update my contact information?

  • Sign in to your MyCCAA account
  • Under MyCCAA Tools click "Profile"
  • On your Profile page click the “Update” button
  • On the Update Profile screen, update the desired information
    • To update the email address click the "Update Email" button (top right)
  • Enter the new information and click the "Submit" button
  • Click the "Confirm" button to save the changes

How do I register for a session?

  • Sign in to your MyCCAA account
  • Under the MyCCAA Tools menu click "Session Registration"
  • On the Session Registrations for (Your Name) screen click the "Search Sessions" button (top right)
  • On the CCAA Sessions screen use the search filters to find the session you would like to attend and click the "Detail & Registration" button next to the session you want to attend
  • On the Session Detail screen click the "Reserve" button (top right)
  • Click the "Pay Fee" button to complete payment and secure your spot in the session

How do I pay online for a reserved session?

  • Sign in to your MyCCAA account
  • Under the MyCCAA Tools menu click "Session Registration"
  • On the Session Registrations for (Your Name) screen find the session you want to pay for and click the "Detail & Reg'n" button
  • On the Session Detail screen click the “Pay Fee” button (top right)
  • On the Session Registration screen verify your contact information and that you are registering for the correct session, click the “Proceed to Secure Fee Payment” button
  • On the Moneris screen enter the appropriate credit card information and click the “Process Transaction” button

How do I withdraw from and request a refund for a paid session?

  • Sign in to your MyCCAA account
  • Under the MyCCAA Tools menu click "Session Registration"
  • On the Session Registrations for (Your Name) screen click the "Detail & Reg'n" button next to the session you want to withdraw from
  • On the Session Detail screen click the “Withdraw” button (top right)
  • On the Withdraw from Session screen review the information and if correct click the "Accept Terms and Proceed" button
  • On the Refund Order screen click the “Confirm Refund Request” button
  • You will receive an email confirming the refund once it is processed

Records of Completion, Certification & Renewal

How do I access my Record of Completion (ROC) after completing any CCAA session?

  • Sign in to your MyCCAA account
  • Under MyCCAA Tools click "Session Registration"
  • On the Session Registrations for (Your Name) screen locate the session you would like to print the ROC for and click the "Detail & Reg'n" button
  • On the Session Detail screen click the ROC button (top right)
  • A PDF of the ROC will be displayed on the screen and can be printed or saved to your hard drive

How do I complete my instructor (SFIC) or trainer certification online?

  • Sign in to your MyCCAA account
  • Under MyCCAA Tools click "Certifications"
  • On the Certification History for (Your Name) screen click the “Find a Certificate” button
  • On the CCAA Certificates screen find and click on the certification you would like to complete
  • On the Certificate Detail screen click the Path Code name you would like to add
  • On the Certification Path Detail screen click the “Sign up” button
  • On the Certification Path Sign Up screen click the “Confirm” button
    • You will be redirected to the Progress Reports for (Your Name) screen
    • Click the "Progress Reports" button next to the path for which you would like to submit requirements
  • On the Certification Progress Report screen click "Submit/View" next to the requirement you want to submit
  • On the Requirement Detail for Client screen click the "Update" button
  • On the Update Requirement screen add the date the item was completed, click "Choose File" to upload a PDF or Word document to support the requirement
  • NOTE: Coaches populate the SFIC-ATT requirement when they mark the session attendance

How do I submit documents for my instructor, facilitator or trainer renewal online?

Check if you are signed up for the appropriate renewal progress report

  • Sign in to your MyCCAA account
  • Under MyCCAA Tools click "Progress Reports"
  • Look for a progress report marked INCOMPLETE linked to the certificate you want to complete (SFIC, TEP, HSEP etc)

If you do not see an INCOMPLETE RENEWAL progress report for your desired certificate, you can add one

  • Under MyCCAA Tools click "Certifications"
  • On the Certifications for (Your Name) screen click the "Renew" button next to the certificate you would like to renew
  • On the Certification Path Sign Up screen click the “Confirm” button

Complete the progress report by uploading scanned documents from your phone or computer

  • Under MyCCAA Tools click "Progress Reports"
  • On the Progress Reports for (Your Name) screen click the "Progress Rpt" button next to the path which you would like to submit requirements (double check the Path Code and look for a status of INCOMPLETE to ensure you are completing the correct progress report)
  • On the Certification Path Progress Report screen click the "Submit/View" button next to the requirement you want to submit
  • On the Requirement Detail screen click the "Update" button
  • On the Update Requirement screen add the date the item was completed, click "Choose File" to upload a PDF or Word document to support the requirement
  • In the file explorer window browse to find a file, select it and click open
  • Click the "Save" button
  • Click the "P.Rpt#****" button to return to the Certification Path Progress Report screen and update another requirement

*iPhone, iPad or iPod users can scan documents from the Notes app
**Android users can download a PDF scanner app from the Google Play store or upload photos/JPG files of the requirements

How do I pay for my certification or renewal online?

Instructor or trainer certification or renewal

  • Sign in to your MyCCAA account
  • Under MyCCAA Tools click "Progress Reports"
  • On the Progress Reports for (Your Name) screen find the path you want to pay for and click the “Progress Rpt” button
  • Look for the ****-FEE requirement and click the “Pay Online” button
  • On the Online Fee Payment screen verify your contact information and payment details and click the “Proceed to Secure Fee Payment” button
  • On the Monaris payment screen enter your payment information and click “Process Transaction”

Facilitator renewal

  • Sign in to your MyCCAA account
  • Under MyCCAA Tools click "Shop"
  • On the MyCCAA Shop landing page click "Products & Fees"
  • On the Products and Fees page click the "Add to Cart" button next to the Facilitator Renewal Fee item
  • On the Add Item to MyCart screen click the "Add Item" button
  • On the MyCart screen click the "Checkout" button
  • On the Checkout screen check the "Hold for pickup or not required" checkbox and click "Submit"
  • On the Checkout Confirmation screen click the "Proceed to Secure Fee Payment" button
  • On the Monaris payment screen enter your payment information and click "Process Transaction"

How do I access my certified or renewed instructor, facilitator or trainer certificate?

  • Sign in to your MyCCAA account
  • Under MyCCAA Tools click "Certifications"
  • On the Certification for (Your Name) screen find the “Certificate” button next to the certificate you would like to print
  • A PDF of the new certificate will be generated (Adobe Reader required to view), this file can be downloaded and saved to your computer or printed for your records

User Groups (for Group Leaders)

How do I add members to my user group?

  • Sign in to your MyCCAA account
  • Under MyCCAA Tools click “My Group”
  • On the Group Detail screen Click the “Add New Member” button
  • On the Add User screen enter all required information for the new user and click the "Submit" button
  • On the Confirm User Information screen click the "Confirm" button

How do I register members of my user group for a session?

  • Sign in to your MyCCAA account
  • Make sure all members of your group have been added to the system, and to your MyCCAA group
    • Group leaders can only add NEW users to MyCCAA
    • Group members who are existing MyCCAA users must be added by a web admin, please contact the CCAA to add existing MyCCAA users to your group
  • Under MyCCAA Tools click “Session Registration”
  • On the Session Registrations for (your name) screen Click the “Search Session” button
  • On the CCAA Sessions screen find the session you would like to register your group members for and click the “Detail & Reg’n” button
  • On the Session Detail screen click the “Group Sign Up” button
  • On the Session Registration – Group screen select the group members you would like to include in the registration and click the “Next Step” button
  • Verify the information you entered is correct
    • Option A – Click the “Proceed to Secure Fee Payment” button  to pay now online by credit card
    • Option B – Click  the “Create Invoice Only” button to generate an invoice and pay by cheque, on the Order Detail screen click the “Invoice” button to download the invoice to print or save

How do I pay a group registration invoice online?

  • Sign in to your MyCCAA account
  • Under MyCCAA Tools click “Orders and Refunds”
  • On the Orders screen find the order you want to pay for and click the “Detail” button
  • On the Order Detail screen click the “Proceed to Secure Payment” button

How do I upload certification/renewal requirements for members of my group?

  • Sign in to your MyCCAA account
  • Under MyCCAA Tools click “My Group”
  • On the Group Detail screen click the “Progress Reports” button
  • On the Group Member Progress Reports screen you will see a list of all progress reports for your group (default status is "Incomplete", but you can change this by toggling to “Completed” in the dropdown list in the top right of the screen)
    • To upload renewal or certification documents for one of your group members click on the “Progress Rpt” button at the end of the row that begins with that member’s name
  • On the Certification Path Progress Report screen click the "Submit/View" button next to the requirement you would like to upload
  • On the Requirement Detail screen click the “Update” button
  • On the Update Requirement screen enter the date the workshop or training was completed in the “Completed Date” field and click one or more of the “Choose File” buttons to upload up to three documents supporting the requirement then click the “Save” button

Electronic Communication & Newsletters

What type of electronic communication might I receive from MyCCAA?

  • E-Flyers - These monthly (12/year) emails include a list of upcoming training sessions and session locations.
  • E-Cards - These bi-monthly (6/year) emails include detailed information about one or two upcoming events or announcements from the CCAA.
  • E-Newsletters - These bi-annual (2/year) emails include CCAA highlights and news and information about important annual CCAA events.
  • E-Reminders - These notifications (2/year per certification) remind users that a certification or renewal deadline is 90 or 30 days away.

How do I unsubscribe from electronic communications from the CCAA?

  • Sign in to your MyCCAA account
  • Under MyCCAA Tools click "Profile"
  • On the Profile: (Your Name) screen click the "Update E-Notifications" button
  • On the Update MyCCAA E-Notification Options screen Opt in or Opt out of each of the notifications and click the "Submit" button
  • Review and confirm your selections and by clicking the "Confirm" button
  • If your changes are successful you will be redirected to the MyCCAA Home screen and see the following message in red "Your notification options have been updated."

Do you have a question that we didn't cover here? Feel free to contact us for further clarification or to suggest additions to this page.