Client Services

Facilities Management - Client Services

Work Order Requests

Facilities Management Client Services business hours are 7:00 a.m. to 4:30 p.m. Monday to Friday. If you are submitting outside of these hours, or during campus closure periods, please be advised that your email will be addressed in priority sequence when business hours resume.

If you require immediate assistance, please call 519-661-3304

If you are looking to request work, please fill out and submit a Work Order Request form (Western Credentials required, for external clients, please email

If your work order request is urgent in nature please contact Client Services directly. Our helpful staff team can answer your questions or put you in touch with the proper department within Facilities Management. 

Waste & Recycling Portal

An intuitive, online request form for services related to waste and recycling removal.

Call-in Service

Callers will be greeted with a phone tree system, providing service options. Call on campus at ext. 83304 or call from anywhere, 519-661-3304 and you will be presented with the following options:

  • Press “1” for facility emergencies and to report damage to University infrastructure that is a risk to people and/or
    immediate infrastructure(i.e. flooding, power outages)
  • Press “2” for construction projects and general inquiries regarding project-based work, planned service interruptions, locates, estimates, etc.
  • Press “3” for card access, callers will be transferred to Western Special Constable Service. You can also request card access by emailing
  • Press “4” for service requests and a Client Services representative.
  • Press “9” to repeat the menu.

This number is monitored 24/7 and is the best way to report facilities-related emergencies. During winter months, this number should be used for reporting snowy and slippery conditions.

Making Effective Service Calls

Providing the following information allows us to respond as efficiently and quickly as possible to your concern. Please review these points before making a request to Client Services

Please have the following information ready when you contact Client Services:

  1. Full name and phone number
  2. Building name and exact location of the problem - including the room number
  3. If the concern is not in a room, please provide the two nearest rooms.
  4. Description of the problem or concern:
    • The severity of the Problem
    • Any noise or smell (please describe)
    • Have you seen the problem area?
    • Proximity to equipment and/or supplies
    • Description of the item that is malfunctioning
  5. Account number or speed code (for chargeable services).

Non-emergency work reports or requests should be emailed to