Program overview
QI Workshops
Three dedicated virtual QI workshops where we work with your QI team one-on-one to identify local healthcare priorities, organize and plan QI tests using PDSA cycles, and provide refresher training on quality improvement. The third and last QI workshop includes consultation on how to share successes achieved within the community and larger networks. We also take focused time to create sustainability plans and provide additional training.
Action Periods
Each QI workshop is followed by an Action Period, which is three to four months long. This is the time to put the ideas for improvement through QI tests using PDSA cycles to figure out what works and what doesn’t. We provide continuous support throughout this time.
PDSA Method
This acronym stands for Plan-Do-Study-Act cycles. Simply put, the QI team picks an idea to test, develops a plan and delegates responsibilities, tests the idea and takes relevant notes, studies the results of the test, and decides how to act based on the results. The PDSA method is a quick accelerated way to see if the idea for improvement is workable.
Learning Modules
Online learning modules are available for all QI team members to gain specific knowledge and training based on their roles in the program. For example, there are learning modules for the QI Facilitator, QI Team members, and Data Keepers. These modules allow for refresher training and for new members who might join the team later on.
Questionnaire
This online questionnaire is completed by all members of the QI team at the beginning of the program, and, optionally, at the end of the program as well. The aim of this questionnaire is to get a baseline understanding of the local healthcare context from multiple perspectives. An anonymized report is developed using the responses, which the QI team reviews at the first QI Workshop to determine priority areas ripe for improvement.
Coaching & Support
Our team provides coaching and support throughout the duration of the program. We assist with training materials, troubleshooting, refining ideas, problem solving implementation challenges, and more. We develop a plan with each partner based on their preferences in frequency of support, and method of communication.
Program Timeline
1. Preparation
3-6 months
Agreements / Documentation
Building a QI Team
QI Team Training
QI Facilitaptor Training
Readiness Questionnaire
Communications Plan
Knowledge Exchange Plan
QI Team Vision
2. Implementation
12 months
3 QI Workshops
3 QI Action Periods
3. Closing
3-6 months
Internal Program Evaluation
Knowledge Exchange Products
Sustainability Planning
Any Further Training
Final Wrap-Up
