FAQs

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Frequently Asked Questions




Student FAQs

Academics

1. What is happening with Summer term classes and exams?

Western’s summer undergraduate courses will be delivered online in the same sessions they are currently scheduled. 

In addition to all of the online courses the University normally provides in the summer, many courses slated to be offered onsite will be moved online as well.  The Affiliated University Colleges – King’s, Huron, and Brescia – will also deliver their Summer courses online. 

Western is not hosting in-person exams for the Summer term.

Please visit the Summer Courses for more information.

2. What will the fall term look like?

We are working hard to ensure that we will be able to offer the very high quality student experience that is consistent with the world-class university we are, and that you and your families expect.

Western will offer a full fall semester for every student, whether you are new to Western or returning.  

We continue to believe in the deep value of engaging each other face to face when we can, and we’re working hard to make as much of that happen as we can under the circumstances. It won’t be the fall semester we all would have expected under normal times, but we think it will still be a positive experience to be in London, among your friends, classmates and teachers.

We will need your help to make this work. Keeping the campus community safe will be incredibly complicated and will be a shared responsibility.

We will continue to carefully follow ministry and public health regulations, while preserving as many in-person experiences as possible. 

Currently, we anticipate that between 25-30 per cent of our courses will have an on-campus experience. The availability of on-campus experiences, however, will differ depending on your course selection, your program and year of study, and further details will be shared during the registration process.

When you return to campus, things will look and feel a bit different: you will notice some new rules about how we gather together and changes to our physical spaces. 

Our students, faculty and staff will be important partners in these efforts. When each of us adheres to these changes and follows appropriate precautions, we make our entire community safer.

Physical distancing requirements will reduce the capacity of our campus. Depending on the directions we get from public health, the capacity reductions could be significant.

Many of our largest courses will be delivered online throughout the fall and winter terms, but we are looking to provide small group experiences as well. Some of these experiences will be virtual and some will be face to face as the conditions allow.

We are also aiming for clinical programs, some undergraduate seminars and labs, and labs for research-based graduate students to be delivered in-person.

Access to libraries, computer labs and other learning and personal resources may be different than in the past. We will share more information on this as it becomes available.

We will continue to provide support to help you manage your academics, finances and well-being so you can thrive even if you’re not on campus. Visit Digital Student Experience for a variety of resources.

3. How do I know if my course is online or not?

The Fall/Winter Academic Timetable states for each course component (lecture, lab, tutorial) whether it is online or in-person.  If all course components, including lecture, lab, and tutorial, that you register in are listed as online, your course is fully online and will not require your presence on campus.  If at least one of your lecture, lab, or tutorial components is listed as in-person, you will be expected to attend campus for those components.  Note that in some cases, students have the option to select between online or in-person components.

4. My fall term or winter term lecture, lab, or tutorial is listed as "online." Can I complete all requirements online?

Yes, if your lecture, lab, or tutorial is identified as "online," all aspects of the lecture/lab/tutorial component can be completed online.  Note that other components of the same course may require your presence on campus unless they are identified as online as well.

5. If my course introduces in-person meetings later on, do I have to attend in person?

No, you need not attend in person. Even if a course introduces face-to-face meetings as an option at some later date, you will still be able to complete all aspects of the course online.

6. Will I have to come to campus to write face-to-face tests or exams for an online course?

No. All fully online courses (i.e., which do not require your presence on campus) will have an online option for any tests or exams.  This will be the case even if in-person sections are available as an option, and even if the option of a face-to-face test or exam is provided at a later date.  Any course with mandatory in-person components (e.g. lecture, lab, or tutorial) may schedule face-to-face, in-person tests and exams.  Please consult the course outline for the details of your course.

7. My lecture, lab, or tutorial is listed as "on campus." Do I have to attend the lectures, labs, or tutorials on campus to complete the requirements?

Yes, you should be prepared to come to campus for the face-to-face aspects of the course.

8. Are there any computer or internet requirements for courses?

Due to uncertainty around Covid-19, students must have a reliable internet connection and computer that are compatible with online learning and testing system requirements. Some courses may also require the use of a remote proctoring platform (such as Proctortrack) to ensure tests are taken fairly in accordance with Western's policy on Scholastic Discipline for Undergraduate Students and Scholastic Discipline for Graduate Students. Refer to the course syllabus and Western's Remote Proctoring Website for further information.

9. How do I access the Office of the Registrar/Student Central services during this time?

The Office of the Registrar and Student Central are operating virtually. Details and contact information can be found on the Office of the Registrar website.

10. I am a graduate student/postdoctoral scholar/Graduate Teaching Assistant. Where can I find information?

The School of Graduate and Postdoctoral Studies has created a website to keep Western’s graduate and postdoctoral community updated with the latest information related to COVID-19. You will find information there regarding funding, fees, admissions, etc. If you have questions, please email sgps_questions@uwo.ca.

11. I am an international student. Where can I find information specifically for me?

Information, including contacts and FAQs for international students, can be found at Western International.

12. I am a Western student currently studying abroad. Where can I get information specifically for me?

Following the global travel advisory issued by the Government of Canada on March 13, 2020, Western strongly encouraged any students abroad to return to Canada. All university-sanctioned student mobility/travel is cancelled until December 31, 2020. 

Students still abroad or those who have questions about student travel abroad may email travelregistry@uwo.ca or call 519-661-2111, ext. 89309. Please visit Western International for more information.

Reminder: Any individual returning to Canada from outside the country must comply with a mandatory 14-day quarantine and other travel requirements

13. Where can I get textbooks and course materials for online classes?

All online courses will utilize digital materials and e-textbooks, which can be easily accessed online through the Book Store website. Purchase and receive your digital materials in minutes, so you can shop and study at a time that works best for you.

Log into your Student Services account to view your personal textbook list. Be sure to check back regularly before your summer or intercession course starts, as your textbook list could change as faculty continue in moving courses online.

If digital resources are not available through the Book Store, we’ll try out best to provide the information on how to access required course materials elsewhere.

Western Libraries also has a large collection of online materials available to you for free. You can access these resources in the library catalogue . Some faculty may choose to link course readings directly into your OWL course, in which case you’ll see a link on your course site called “Course Readings” on the left menu. If you have questions about finding materials, library staff are available to assist you.

14. Will students be able to complete required internships and clinical placements?

Undergraduate internship and co-op opportunities are continuing as planned, with strategies in place to support modifications to experiences, as needed.

At this time the Arthur Labatt School of Nursing, with the support of our professional practice partners, plans to proceed with clinical placements. The plan is for nursing students to return to clinical placement experiences the week of July 6th; this group includes 3rd year students who are completing their winter placements (which were interrupted due to COVID-19) and 4th year students who begin their 4th year placements in the summer term. In the fall term we also have 3rd and 4th year students going into clinical practice. However, all of our clinical practice plans are subject to change in response to the evolving COVID-19 situation. 

At the graduate level, internships and placements are generally scheduled to begin during the third term of study, which is May to August.  Students in graduate programs that require completion of an internship or placement will be supported in exploring remote experiences or alternate projects, as needed.

Required placements in professional programs (e.g. Education, Dentistry, Medicine) during the Fall term will be supported and/or adapted to ensure that students are able to meet progression requirements.  A pause in the Dietetics program may occur if onsite placements cannot resume in fall 2020.

Student Support & Services

1. How do I stay connected and involved in the Western community?

Western has built an online space to serve the needs of students engaged in online learning. Several of our support services are offered virtually, and we have options to keep you socially connected (at a distance), and involved in virtual leadership opportunities. Please visit Student Experience to learn more.

2. How can I access campus mental or physical health supports?

Western’s Health & Wellness student clinic remains open, however, only those with an in-person appointment scheduled should visit UCC 11. Summer clinic hours are Tuesdays and Thursdays 9 a.m. to 1 p.m. and Wednesdays 9 a.m. to 4 p.m. No walk-ins will be seen, you must have an appointment. Patients of the Student Health Clinic must pre-book clinic visits by emailing shappt@uwo.ca. Patients of the Staff/Faculty Family Practice Clinic must pre-book clinic visits by emailing fpcappt@uwo.ca.

Please note: any patient experiencing symptoms of COVID-19 will be redirected to one of the assessment centers for evaluation.

We continue to provide virtual health and wellness care Monday to Friday 9 a.m. to 4 p.m. Please email us for support.

 

3. If courses are online in the fall, how will I make new friends?

When you come to university, it’s not just about classes. A big part of your experience is about connecting with new people, making friends and learning new perspectives on things. Western has a very tight-knit community of students. We are putting a lot of work into making sure that you will be able to find a place where you belong, whether you’re learning online, or in class. We have a lot of programs that are designed to connect you with other students.

Learning online is a different experience, but it doesn’t mean you won’t find new friends. Western is doing a lot to make sure you thrive no matter where you start your journey with us. We’ve mobilized an entire Digital Student Experience which you can learn more about by visiting our website. You can also visit the University Students’ Council page to find out what your student leaders are planning for you in online spaces.

Our best advice is to find a mentor. We will help you with that, so be sure to check out the following programs:

These programs will be available even if we’re online, and will help ensure you have lots of opportunities to find mentors for your journey. And mentors are basically built-in friends to get you started!

This summer, we’re launching Thriving Foundations, a new program aimed at providing first-year students the best academic and student experience possible. This includes academic supports, assistance in making community connections and a peer coaching program. 

As part of the Thriving Foundations program, Western is planning to host one-day intensive experiences on campus in July and August (subject to public health regulations). Students will be grouped with others in their program and will get to spend a day of learning and fun together. Details will be sent to incoming students in June. 

No matter what happens in September, you’ll be part of an amazing and vibrant community at Western. The people who choose to come here do so, in part, because they care about community. So, there will be lots of students looking for new friends just like you, and we’re here to help you find each other.

4. Will there be an O-Week?

Yes, there will be an Orientation Week, but it’s too early to confirm what it will look like. We’re creating plans for multiple scenarios – including in-person and virtual events and activities – each of which could have different dates, times, venues, outcomes, and ways our Sophs (orientation leaders) will interact with new students. Whether we are in-person or virtual this fall, our goal is to make sure you receive an unforgettable orientation experience, like thousands of Mustangs who have come before you!

5. What is happening with athletics and recreation in the fall?

The Western Sport and Recreation team are excited to reopen for students while meeting provincial guidelines, initially reducing capacity, and providing new and robust cleaning and safety protocols.

Outdoor fields and TD Stadium will reopen to student groups (by bookings only) on Tuesday, August 4, 2020.

The Western Student Recreation Centre (WSRC) will reopen to students only, on Monday, September 7.

Thompson Recreation Athletic Centre (TRAC) will reopen for students on Monday, September 7 and external rentals later in September. 

Members of the London community will also be invited to rent Western's outdoor fields and the TD Stadium from August 4 – 18, after which they will close to serve students and Western Orientation activities. Outdoor fields and TD Stadium may reopen again for community rentals in September depending on the needs of our Western community. 

We anticipate Western faculty and staff, who individually pay for Campus Recreation memberships, will be welcomed back in late 2020.

6. How do I access Western Libraries’ services?

Western Libraries locations are currently closed to the public. Materials can be requested for digital delivery or no-contact pickup directly from Omni, the library search tool. Please visit Western Libraries to learn more. 

It’s not necessary for you to return library materials to campus at this time. Western Libraries does not charge fines on general material, and all users have unlimited renewals through My Library Account.

If you need to return materials, please return them to The D.B. Weldon Library or the Education Library returns bin. The Weldon returns bin is located to the right of the main entrance. The Education Library returns bin is located on the exterior of the Faculty of Education building, on the north side near the entrance to the Education Library. Please wear gloves or use a paper towel when touching the returns bin handle, and continue to follow good hygiene practices, as the handle is not being regularly sanitized.

7. Where can I find out more about opportunities to participate in learning, receive support and connect with the University community at this challenging time?

Western has created an online student resources hub where you can find information curated just for students during this time. If you need support of any kind at any time, you can also contact:
Student Support & Case Management at sscm@uwo.ca or 519-661-2111 x89152.

Fees & Financial Support

1. Will tuition be full cost if portions of my courses are delivered online?

Western remains committed to offering students a world-class education, and to providing the exceptional student experience for which we are known. The value of Western’s programs and courses, and the Western degree, stands.

Western will offer a full fall semester for every student, whether you are new to Western or returning.  We continue to believe in the deep value of engaging each other face to face when we can, and we’re working hard to make as much of that happen as we can under the circumstances. We will continue to carefully follow ministry and public health regulations, while preserving as many in-person experiences as possible.

Currently, we anticipate that between 25-30 per cent of our courses will have an on-campus experience. The availability of on-campus experiences, however, will differ depending on your course selection, your program and year of study, and further details will be shared during the registration process.

Tuition has decreased in Ontario despite some increases in other provinces. In Ontario the government reduced tuition by 10% in 2019 and then froze tuition fees until 2021.=

Transition to virtual delivery of some programs has not changed the amount that we are investing to ensure academic integrity and quality for our students.

We continue to provide other core services funded through tuition and other revenue sources, including support services, financial aid advice and academic guidance for undergraduate and graduate students.

We understand that the pandemic has presented financial challenges for some of our students, and we have developed strategies and supports to address these challenges. Among the many supports are:

  • A 44 per cent increase in undergraduate student financial aid for the coming year, for a total of $44 million
  • Roughly 10 per cent increase in graduate student support, including bursaries, scholarships and teaching assistantships, for a total of $60 million in the coming year
  • One-time, needs-based graduate student summer bursaries for PhD and research master’s students

There is no playbook for this situation, and we appreciate the flexibility, support and patience of the campus community as we move through this transition.

Students with questions regarding fees or financial aid may find additional information or submit a question by visiting the Office of the Registrar or the School of Graduate & Postdoctoral Studies.

2. Where can I find information about financial support?

We know this is a challenging time, as you navigate the impact of COVID-19 in your academic, personal, and professional lives. You can find information on the Financial Support for Western Students website regarding support available at Western and through the provincial and federal governments, as well as strategies for navigating job prospects during these uncertain times.

3. Will there be changes to fees for the 2020 fall/winter or summer terms?

Transition to online delivery of our programs has not changed the amount that we are investing to ensure academic integrity and quality for our students.

Western continues to provide the core services funded through tuition and other revenue sources. In addition to your learning from instructors, Western continues to provide support services, financial aid advice and academic guidance for undergraduate and graduate students.

As such, there are no changes to tuition for the 2020 fall/winter term.

All of our student programming and supports will continue to be available, though in different models of delivery, during our blended delivery of education.

As such, Western is planning to continue with full ancillary fees for the 2020-21 school year, with the exception of three fees associated with sports and recreation. The Campus Recreation, Intercollegiate Athletics, and Thompson Athletic Centre fees will be reduced by 50% of the approved fee levels for the fall term, in part due to the cancellation of competitive sport by provincial sport associations.  Students will have these fees adjusted on their online statement of account.

While we have reduced these fees, we are not planning a reduction in programming. Recreation and sport are vital to the student experience and central to student well-being. The university remains committed to ensuring students have access to spaces and continued recreational programming both on-campus and online.

We continue to offer career development, academic support, leadership, and medical and health appointments and programs – all available through links on the Digital Student Experience website.

Decisions on the winter term fees will be made at a later date.

Western’s leadership team is working closely with student leaders to develop strategies and supports to address students’ immediate financial and academic challenges precipitated by the pandemic. Some of the supports already announced include: 

  • An additional $13.5 million in student financial aid for the coming year (admissions bursaries for undergrads)
  • One-time, needs-based graduate student summer bursaries for PhD and research master’s students
  • $11 million in refunds for students in residence

Students with questions regarding fees or financial aid may find additional information or submit a question by visiting the Office of the Registrar or the School of Graduate & Postdoctoral Studies

 

4. What financial support will be available for graduate students for the fall?

A number of financial supports are available for graduate students. A detailed list and links to applications can be found at Graduate Student Funding & Fees.

5. I am approved for Work Study but now I cannot work. Can I be re-assessed for bursary consideration?

Please contact the Financial Aid Office to discuss your situation: contact@uwo.ca.

Health & Safety

1. How will Western ensure campus is safe?

Western is working closely with public health officials to ensure a safe return to campus.

Public health guidelines, recommendations and best practices will be in place, as we work through this process (e.g., enhanced cleaning and disinfection, asking community members to stay home if sick, practicing proper hand-washing hygiene, maintaining physical distancing requirements, etc.).

Learn more at Health & Safety Measures.

2. What will physical distancing look like at Western?

As we work to help you achieve your academic and personal development goals, we will enable as many in-person experiences as possible while following the advice of public health. Currently, we anticipate that between 25-30 per cent of our courses will have an on-campus experience.

 

Physical distancing requirements will reduce the capacity of our campus. Depending on the directions we get from public health, the capacity reductions could be significant. 

Many of our largest courses will be delivered online throughout the fall and winter terms, but we are looking to provide small group experiences as well. Some of these experiences will be virtual and some will be face to face as the conditions allow. 

We are also aiming for clinical programs, some undergraduate seminars and labs, and labs for research-based graduate students to be delivered in-person.

Access to libraries, computer labs and other learning and personal resources may be different than in the past. We will share more information on this as it becomes available.

We will continue to provide support to help you manage your academics, finances and well-being so you can thrive even if you’re not on campus. Visit Digital Student Experience for a variety of resources.

Residence is an integral part of the in-person educational experience, and Western plans to honour our first-year residence guarantee for students this September. Planning is underway, in consultation with our local health authorities, to determine how we can safely accommodate students and implement physical distancing models. Learn more on the Residence COVID-19 FAQ page.

3. Will I have to wear a mask at Western?

As of June 17, 2020, Western requires the use of non-medical masks/face coverings in the presence of others and in common and shared spaces on campus. These act as a personal hygiene measure to protect others from potential infectious droplets. We work closely with, and take our direction from, local, provincial and federal public health authorities and should this requirement change, this website will be updated.

4. How do I report an illness?

All Western students are to use the online Student Illness Reporting Tool to track and monitor illnesses, whether the illness impacts the submission of course work or not. This tool takes the place of the need to submit a medical note and the Self-Reported Absence System used by undergraduate students.




Faculty FAQs

1. What is Western 'return to campus' plan for faculty and staff?

Western is planning a phased ‘return to campus’ approach, providing flexibility to adapt and comply with public health and government protocols, and to support employees who may face challenges in balancing home life with work. 

Each phase allows units to permit employees to have a gradual, rotational, and periodic presence on campus. The dates of each phase are subject to change depending on directives from government or public health authorities.

Ensuring the health and safety of our campus community is paramount, and meeting physical distancing requirements is critical. 

As we  gradually transition back  to campus, employees will receive information from their supervisors on when they will be required to report to work on campus. Most employees should continue to work from home unless specifically required to come to campus. If staff feel they must come to campus for work, they should speak with their supervisor.

Learn more at Return to Campus .

2. What measures are in place to ensure the health and safety of the campus community?

The health and safety of our campus community is our top priority.

To achieve this during the COVID-19 pandemic, we have and will continue to implement some significant changes.

Those returning to campus will experience a new environment - additional signage, new rules and regulations, changes to our physical spaces - things will look and feel a bit different.

Our students, faculty, and staff, are important partners in these efforts. When each of us adheres to these changes and follows the appropriate precautions, we make our entire community safer.

Learn more more at Health & Safety Measures .

3. When can faculty access their offices?

Starting June 3, faculty members can have access to their offices, and principal investigators can have access to their offices/ labs - subject to approval from the Dean or, if designated, a Department Chair or School Director. Those that can work from home will continue to do so.

4. What steps should I take when returning to campus?

Before returning to work on campus, employees must:


Once on campus:

  • Practice physical distancing. When possible, stay two metres apart.
  • Wear a non-medical mask/face covering. This is required when in the presence of others and in common and shared spaces on campus. Western is supplying all employees with three washable masks.
  • Wash hands thoroughly and often and avoid touching your face.
  • Disinfect your desk, work area, computer equipment and tools frequently.

5. What will the fall term look like?

Teams across campus are working on developing a 'mixed model' for the fall that will see some of our courses (or parts of them) delivered virtually, and others face-to-face.

This model will preserve the safety of our community, carefully follow ministry and public health regulations, and preserve as much of the in-person educational experience Western is known for.

Beyond the classroom, important learning happens through experiential learning, co-ops and internships, clubs and extra-curriculars. We will work hard to provide students with as many in-person experiences as we safely can.

Ensuring the safety of our community will guide our planning as we follow public health guidelines and government protocols.

Learn more at Western’s plan for the fall semester .

6. How do students know if their course is online or not?

The Fall/Winter Academic Timetable states for each course component (lecture, lab, tutorial) whether it is online or in-person. If all course components, including lecture, lab, and tutorial, that students register in are listed as online, the course is fully online and will not require the student’s presence on campus.  If at least one of the student’s lecture, lab, or tutorial sections is listed as in-person, the student will be expected to attend campus for those components. Note that in some cases, students have the option to select between online or in-person components.

7. If a fall term or winter term lecture, lab, or tutorial is listed as "online” can students complete all requirements online?

Yes, if the student’s lecture, lab, or tutorial is identified as "online," all aspects of the lecture/lab/tutorial component can be completed online. Note that other components of the same course may require the student’s presence on campus unless they are identified as online as well.

8. If a course introduces in-person meetings later on, do students have to attend in person?

No. Even if a course introduces face-to-face meetings as an option at some later date, students will still be able to complete all aspects of the course online.

9. Will students have to come to campus to write face-to-face tests or exams for an online course?

No. All fully online courses (i.e. which do not require presence on campus) will have an online option for any tests or exams. This will be the case even if in-person sections are available as an option, and even if the option of a face-to-face test or exam is provided at a later date. Any course with mandatory in-person components (e.g. lecture, lab, or tutorial) may schedule face-to-face, in-person tests and exams. Students should consult the course outline for details.

10. If a lecture, lab, or tutorial is listed as "on campus", do students have to attend the lectures, labs, or tutorials on campus to complete the requirements?

Yes, students hould be prepared to come to campus for the face-to-face aspects of the course.

11. What is Western’s research recovery plan?

To ensure the safety of our community, Western is following a four-phased return to research activity. Learn more at Research Recovery Plan .

12. How can I access online teaching support?

Western is offering a variety of resources to help faculty and teaching assistants. Please visit the Centre for Teaching and Learning website .

Western Libraries

You can also use Western Libraries Course Readings service. This service provides students with free access to course reading materials made available through the Libraries' collection. Through this service, Western Libraries will help you integrate your Course Readings directly into OWL, as well as create stable links to online resources, purchase new eBooks for the collection, and more.

To get started, add the Course Readings plugin tool to your OWL course site or send your syllabus to coursereadings@uwo.ca. Course readings requests will be processed in the order they are received. Western Libraries is unable to scan materials from Western’s collection or set up short-term reserves for loan. These services will resume when libraries reopen to staff. 

For more information, visit the  Course Readings Guide or contact  coursereadings@uwo.ca.

13. How do I prepare online course materials for my course adoption?

Submit your course adoption requests online at The Book Store at Western website . The Book Store team will work with you to source digital materials—including both free and paid content.

Once sourced, all digital course materials can be easily accessed through the Book Store  eBook webpage . Online course materials are sourced through  Campus eBookstore Inc (CEI) , the leader in distribution of digital course materials in North America. The CEI platform provides The Book Store with access to over 302,000 digital resources (including e-texts, access codes, and OER materials).

If digital resources are not available, students will be provided with information in their booklist for accessing required course materials elsewhere.

If you have any questions, please email coursematerials@uwo.ca.

Western Libraries

You can also use Western Libraries’ Course Readings service . This service provides students with free access to course reading materials made available through the Libraries' collection.  Through this service, Western Libraries will help you integrate your Course Readings directly into OWL, as well as create stable links to online resources, purchase new eBooks for the collection, and more.

To get started, add the Course Readings plugin tool to your OWL course site or send your syllabus to coursereadings@uwo.ca.  Course readings requests will be processed in the order they are received. Western Libraries is unable to scan materials from Western’s collection or set up short-term reserves for loan. These services will resume when libraries reopen to staff. 

For more information, visit the  Course Readings Guide or contact  coursereadings@uwo.ca.

14. How can I prepare a custom course book?

Please submit materials in PDF format by emailing askccb@uwo.ca , including a Table of Contents if applicable.

Please note The Book Store team is currently working remotely and with fewer resources. As a result, there are limited capabilities to scan materials. For content that needs to be cleared through copyright, permissions may take longer to process, or may not be possible to obtain.

15. How do I access library print collections?

Western Libraries locations are currently closed to the public. Materials can be requested for digital delivery or no-contact pickup directly from Omni, the library search tool. Please visit Western Libraries to learn more.

16. How can I access campus mental or physical health supports during this time?

Western's Employee and Family Assistance Program (EFAP) can be accessed 24 hours a day, seven days a week. 

Western’s Family Practice Clinic remains open, however, only those with an in-person appointment scheduled should visit UCC 11. We are currently booking appointments via email.

Summer clinic hours are Tuesdays and Thursdays, 9 a.m. to 1 p.m. and Wednesdays 9 a.m. to 4 p.m. No walk-ins will be seen, you must have an appointment. If you are a patient with the Family Practice Clinic, you can book an in-person or telehealth appointment with a doctor by emailing us at fpcappt@uwo.ca . We continue to provide virtual health & wellness care Monday-Friday 9am-4pm, feel free to email us for support.

Please note: any patient experiencing symptoms of COVID-19 will be redirected to an assessment center for evaluation.

As we continue to monitor the ongoing COVID-19 situation, our hours of operation may change. Please email the clinic for the most up-to-date hours. We ask that you avoid booking non-essential medical visits as much as possible during this time.

17. Where can I find resources that will help me work from home?

Human Resources has several resources that will support you as you work from home , including tips on virtual meetings and working from home with kids.

18. How can I access information technology (IT) support during this time?

Please visit Western Technology Services (WTS) for assistance with online teaching, Zoom, Microsoft Teams, Owl, Blackboard Collaborate, WROAMS, etc. You can also call the WTS Helpdesk at 519-661-3800 Mondays to Thursdays 8:30 a.m. to 10:30 p.m., Fridays 8:30 a.m. to 4:30 p.m. and Sundays 4:30 p.m. to 10:30 p.m. or submit a service ticket for assistance.

19. Where can I get meals on campus during the summer?

As of June 3, Western employees returning to campus may purchase takeout meal options from Lucy’s in Somerville House, open Monday–Friday, 8 a.m. to 5 p.m. Offerings include baked goods, coffee and tea, artisan hot and cold sandwiches, fresh salad, takeout entrees, and packaged items.

Employees may also purchase takeout food from Essex Residence dining hall, open seven days a week, 11:30 a.m. to 6 p.m. Offerings include fresh off-the-grill burgers, made-to-order rice and noodle bowls, and fresh salads.

You can purchase using your Western ONECard (if you have a meal plan), debit card or credit card. No cash will be accepted.

20. How do I notify Western if I am sick or unable to report to work?

Employees must use Western’s  Absence Notification Tool  or call Human Resources at 519-661-2194 and select option 3, and should also continue to follow normal departmental communication processes for absence notification. The tool is designed to provide the University with the vital information to track and monitor unanticipated absences from scheduled work during the COVID-19 pandemic. A newly adopted policy requires all Faculty and Staff members (including part-time, contract, Postdocs, Graduate Teaching Assistants and Student Employees) to report each day of an unanticipated absence using the tool.

21. How can I access Faculty Relations during this time?

Faculty Relations is currently operating virtually weekdays between the hours of 8:30 a.m. and 4:30 p.m. For more information, please visit the Faculty Relations website .

23. What is happening with athletics and recreation in the fall?

The Western Sport and Recreation team are excited to reopen for students while meeting provincial guidelines, initially reducing capacity, and providing new and robust cleaning and safety protocols.

Outdoor fields and TD Stadium will reopen to student groups (by bookings only) on Tuesday, August 4, 2020.

The Western Student Recreation Centre (WSRC) will reopen to students only, on Monday, September 7.

Thompson Recreation Athletic Centre (TRAC) will reopen for students on Monday, September 7 and external rentals later in September. 

Members of the London community will also be invited to rent Western's outdoor fields and the TD Stadium from August 4 – 18, after which they will close to serve students and Western Orientation activities. Outdoor fields and TD Stadium may reopen again for community rentals in September depending on the needs of our Western community. 

We anticipate Western faculty and staff, who individually pay for Campus Recreation memberships, will be welcomed back in late 2020.



Staff FAQs

1. What is Western’s ‘return to campus’ plan for faculty and staff?

Western is planning a phased ‘return to campus’ approach, providing flexibility to adapt and comply with public health and government protocols, and to support employees who may face challenges in balancing home life with work. 

Each phase allows units to permit employees to have a gradual, rotational, and periodic presence on campus. The dates of each phase are subject to change depending on directives from government or public health authorities.

Ensuring the health and safety of our campus community is paramount, and meeting physical distancing requirements is critical. 

As we  gradually transition back  to campus, employees will receive information from their supervisors on when they will be required to report to work on campus. Most employees should continue to work from home unless specifically required to come to campus. If staff feel they must come to campus for work, they should speak with their supervisor.

Learn more at Return to Campus .

2. What measures are in place to ensure the health and safety of the campus community?

The health and safety of our campus community is our top priority.

To achieve this during the COVID-19 pandemic, we have and will continue to implement some significant changes.

Those returning to campus will experience a new environment - additional signage, new rules and regulations, changes to our physical spaces - things will look and feel a bit different.

Our students, faculty, and staff, are important partners in these efforts. When each of us adheres to these changes and follows the appropriate precautions, we make our entire community safer.

Learn more at Health & Safety Measures .

3. What steps should I take when returning to campus?

Before returning to work on campus, employees must:


Once on campus:

  • Practice physical distancing. When possible, stay two metres apart.
  • Wear a non-medical mask/face covering. This is required when in the presence of others and in common and shared spaces on campus. Western is supplying all employees with three washable masks.
  • Wash hands thoroughly and often and avoid touching your face.
  • Disinfect your desk, work area, computer equipment and tools frequently.

4. How can I access campus mental or physical health supports during this time?

Western's Employee and Family Assistance Program (EFAP) can be accessed 24 hours a day, seven days a week. 

Western’s Family Practice Clinic remains open, however, only those with an in-person appointment scheduled should visit UCC 11. We are currently booking appointments via email.

Summer clinic hours are Tuesdays and Thursdays, 9 a.m. to 1 p.m. and Wednesdays 9 a.m. to 4 p.m. No walk-ins will be seen, you must have an appointment. If you are a patient with the Family Practice Clinic, you can book an in-person or telehealth appointment with a doctor by emailing us at fpcappt@uwo.ca . We continue to provide virtual health & wellness care Monday-Friday 9am-4pm, feel free to email us for support. 

Please note: any patient experiencing symptoms of COVID-19 will be redirected to an assessment center for evaluation.

As we continue to monitor the ongoing COVID-19 situation, our hours of operation may change. Please email the clinic for the most up-to-date hours. We ask that you avoid booking non-essential medical visits as much as possible during this time.

5. Where can I find resources that will help me work from home?

Human Resources has several resources that will support you as you work from home , including tips on virtual meetings and working from home with kids.

6. What will the fall term look like?

Teams across campus are working on developing a ‘mixed model’ for the fall that will see some of our courses (or parts of them) delivered virtually, and others face-to-face.

This model will preserve the safety of our community, carefully follow ministry and public health regulations, and preserve as much of the in-person educational experience Western is known for.

Beyond the classroom, important learning happens through experiential learning, co-ops and internships, clubs and extra-curriculars. We will work hard to provide students with as many in-person experiences as we safely can.

Ensuring the safety of our community will guide our planning as we follow public health guidelines and government protocols.

Learn more at Western’s plan for the fall semester .

7. What is Western’s research recovery plan?

To ensure the safety of our community, Western is following a four-phased return to research activity. Learn more at Research Recovery Plan .

8. How can I access information technology (IT) support during this time?

Please visit Western Technology Services (WTS) for assistance with online teaching, Zoom, Microsoft Teams, Owl, Blackboard Collaborate, WROAMS, etc. You can also call the WTS Helpdesk at 519-661-3800 Mondays to Thursdays 8:30 a.m. to 10:30 p.m., Fridays 8:30 a.m. to 4:30 p.m. and Sundays 4:30 p.m. to 10:30 p.m. or submit a service ticket for assistance.

9. Where can I get meals on campus during the summer?

As of June 3, Western employees returning to campus may purchase takeout meal options from Lucy’s in Somerville House, open Monday–Friday, 8 a.m. to 5 p.m. Offerings include baked goods, coffee and tea, artisan hot and cold sandwiches, fresh salad, takeout entrees, and packaged items.

Employees may also purchase takeout food from Essex Residence dining hall, open seven days a week, 11:30 a.m. to 6 p.m. Offerings include fresh off-the-grill burgers, made-to-order rice and noodle bowls, and fresh salads.

You can purchase using your Western ONECard (if you have a meal plan), debit card or credit card. No cash will be accepted.

10. How do I notify Western if I am sick or unable to report to work?

All faculty, staff, part time, contract and student employees can use Western’s Absence Notification Tool on MyHR or call Human Resources at 519-661-2194 and select option 3 to notify the University of unanticipated absences. Employees working from home and completing all their scheduled work remotely do not need to, and should not, complete the Absence Notification tool. The tool should be completed by employees who need to notify the University that they are not available to complete their scheduled work on any given day (on campus or remotely), due to an unanticipated absence. An absence may be due to illness, public health requirement to self-isolate, care of family members, bereavement, and other unanticipated leaves. The absence may be paid or unpaid, depending on the type of leave and the employment policies or collective agreement provisions applicable to the employee’s role at Western.

11. Will employees who become sick still receive pay?

Employees who were scheduled to work and reported their absence on the Absence Notification Tool or by contacting Human Resources will be paid.

12. Are employees required to provide a doctor’s note for short-term, unplanned absences?

Doctor’s notes are not required for absences shorter than 21 working days.

13. If employees have a dual-role (student and staff relationship) do they need to report absences on the Absence Notification tool and on the Illness Notification system?

Student-staff employees will be required to report to the Student Illness Notification Tool and the employee Absence Notification Tool .

14. What is happening with athletics and recreation in the fall?

The Western Sport and Recreation team are excited to reopen for students while meeting provincial guidelines, initially reducing capacity, and providing new and robust cleaning and safety protocols.

Outdoor fields and TD Stadium will reopen to student groups (by bookings only) on Tuesday, August 4, 2020.

The Western Student Recreation Centre (WSRC) will reopen to students only, on Monday, September 7.

Thompson Recreation Athletic Centre (TRAC) will reopen for students on Monday, September 7 and external rentals later in September. 

Members of the London community will also be invited to rent Western's outdoor fields and the TD Stadium from August 4 – 18, after which they will close to serve students and Western Orientation activities. Outdoor fields and TD Stadium may reopen again for community rentals in September depending on the needs of our Western community. 

We anticipate Western faculty and staff, who individually pay for Campus Recreation memberships, will be welcomed back in late 2020.



Research FAQ

1. When will research facilities begin to re-open on campus?

Western has moved to Phase 3 of its research recovery plan, effective August 4, 2020. These steps are undertaken in concert with recovery of other university activities and in adherence to public health and provincial guidelines for safety.

Western’s research laboratories, facilities, offices and spaces have begun re-opening using a four-phased approach at the invitation of Deans or designated Department Chairs and School Directors. As the safety of our community remains our first priority, buildings will not reopen all at once. If possible, please continue to work off-campus.

All phases are reversible should external or internal circumstances change.

For additional information about research recovery, please visit Western's research recovery website.

2. What precautions should I take when on campus?

If your work requires you to be on campus, maintain physical distance. Determine how physical distancing can be achieved in research and social areas and consider how to minimize/avoid pinch points.

Face masks/coverings are required in public spaces. Wash your hands frequently, do not touch your face and clean surfaces. Personal Protective Equipment (PPE) provides an additional layer of protection when physical distancing cannot be maintained.

Please note: the “Return to Campus Questionnaire” must be completed before each return to campus. Please also review the recommended health and safety measures.

3. Will I need to be screened prior to returning to campus?

All employees must complete a Health Assessment Questionnaire prior to returning to work. The questionnaire can be found within My Human Resources under “Return To Work Questionnaire.”

4. How will cleaning be managed?

Research personnel are expected to clean surfaces and tools prior to, and following, use. In addition, Facilities Management caretaking staff will clean floors using a hydrogen peroxide-based cleaner (ES65H) on a weekly basis and will empty garbage receptacles. They will focus on cleaning high-touch surfaces, such as door handles and light switches at least daily using disinfectant cleaner.

5. Will re-entry be aligned between Western and the hospitals?

Western and Lawson continue to work together and to discuss their plans; however, the hospitals face additional public health precautions as inherently high-risk facilities. The university has progressed with its own recovery strategies.

6. Am I able to postpone my sabbatical because I will not be able to conduct the relevant research?

Please speak with your department chair/Dean, as relevant, as there are provisions in the faculty agreement for postponing sabbaticals.

7. Will Western extend tenure clocks for Assistant Professors?

Please speak with your department chair/Dean, as relevant, as there are provisions in the faculty agreement for extending tenure requirements.

8. How should the research community continue with reductions to service?

  • Consider, as appropriate, alternate ways of conducting research so long as doing so does not affect the project’s scientific merit or integrity. The privacy and confidentiality of participant data needs to be considered and amendments must be submitted to Western’s research ethics boards, as applicable.
  • Consider what tools, books, materials, equipment and data, etc. would allow you to continue your work at home.

9. Can I continue my research at home?

We encourage you to continue to work off-site wherever it is possible to do so.

10. Can I conduct in-person research on campus?

Once we reach Phase 3 of Western's research recovery plan, it may be possible to conduct studies with no more than minimally invasive data collection methods where physical contact is required to attach data collection instruments, under the following conditions:

  •  Limited to low-risk populations in the early portions of Phase 3.
  • Acute studies that can be reversed or stopped in the event of a viral rebound.
  • Researchers and participants will wear surgical masks and practice good hand hygiene while in the research area, even if physical distancing can be achieved.
  • When physical contact is required, researchers will don surgical masks, face shields and gloves.
  • Interventions or study procedures are restricted to research manoeuvres/interventions that retain low levels of breathing volumes that can be achieved while wearing a surgical mask or a filtered respiratory gas collection setup that prevents the spread of exhaled droplets (viral and bacteria capture filters are available).

 Each week, we will re-assess the continued expansion of research that can advance during Phase 3.

11. Should I continue my research in the community?

We anticipate community-based face-to-face research models will be among the last to re-start.

You need to postpone your research or change your methodology to ensure you follow social distancing practices necessary for breaking the chain of transmission. If implementing public health and institutional directives does not cause changes to your protocol/research plan, no further action is required; however, if implementing social distancing practices requires changes to how the study is conducted or changes to the participant experience, amendments must be submitted to Western’s research ethics boards. Please see human ethics-related communications for additional detail.

12. Can I continue to enroll research participants?

  • Enrollment of research participants has not been suspended at Western at this time; however, any Lawson-affiliated studies that do not provide a potentially essential treatment option with a time-limited enrollment should be suspended until further notice.
  • Those considering restarting or initiating any institutional, community-based or field research, must first receive approval from their Dean or designated Department Chair or School Director (Western) or Chair/Chiefs (Lawson).
  • Changes to currently approved studies (e.g., to meet public health directives and/or resume study procedures) must be submitted as amendments for REB approval, including those changes previously submitted as FYIs, if applicable. See Western’s human ethics communications for additional information.
  • The REB will continue to review applications that include face-to-face research activities (e.g., on site at the institution, community-based or field research); however, researchers must follow public health and institutional directives and receive institutional permission prior to beginning or resuming these activities – even if these activities have been approved by the REB.

13. Should I begin/submit new research protocols/studies?

  • Most new research studies involving animal models have been placed on hold. New protocol submissions for animal-based research can still be submitted to the ACC and will be reviewed following regular procedures. Initiation of any newly approved AUPs must not commence until a future date, which will be communicated. For criteria determining what new research studies may proceed by phase, and details of the adjudication process, please consult the COVID-19 page on the ACC’s OWL site.
  • Please refrain from initiating any new human participant research studies that do not adhere to public health guidance related to social distancing.
  • New REB applications for human participant research can be submitted and will be reviewed following regular procedures, noting that the REB is currently prioritizing studies related to COVID-19. Researchers should not conduct research activities involving face-to-face interactions until social distancing is no longer a requirement.
  • Compliance with institutional, provincial and national guidelines — and the safety of participants and staff — supersedes REB approval.
  • If you have any questions about the appropriateness of conducting your research at this time, please consult with your department chair or Associate Dean (Research).

14. Should I contact the sponsor if I am engaged in sponsored research with industry?

Delays to research programs may occur as a result of the COVID-19 pandemic. It is important to keep research sponsors apprised of the status of research projects that are subject to agreements with contractual obligations. If you have questions/concerns about existing research agreements, please contact crt@uwo.ca. Our team will help you discuss the status of your research project with the sponsor and find solutions during this uncertain time.

15. Can I continue to hold lab/other meetings?

You must follow social distancing practices. Rather than hold in-person meetings, please ensure your team has up-to-date contact information and that you make use of tools like teleconferencing and Zoom to maintain contact with lab members and collaborators.

16. Should I continue to pay graduate students?

Yes. There will be other productive work graduate students can do and they should continue to be paid from grants.

17. Will research with local hospitals be affected?

Hospitals are inherently high-risk facilities. The university continues to work closely with its partners to determine the best manner of transporting patients and animal models between sites.

18. If I am engaging in clinical research at the hospital, can we still recruit new participants and/or conduct study-related procedures within the hospital?

Investigators should determine if their studies are, by nature, potentially “essential treatment options” with time-limited enrollment windows. If so, ongoing recruitment is still permitted.

If clinical care procedures are still taking place as scheduled, investigators will need to use their judgement to determine whether research activities are considered to be urgent or essential based on patient safety and continuity of care during this time.

In both instances, you will need to also consult with clinical service units supporting the study to ensure ongoing capacity, as well as area leadership (e.g., administrative Director) to ensure continued support under current work circumstances.

19. Will long-term prospective studies be interrupted?

Our priority is to protect Western’s students, trainees, staff, faculty and research participants. We recognize costs related to interrupting ongoing studies. Long-term prospective studies can continue if they are able to safely respect public health recommendations related to social distancing and self-isolation.

We ask that no new long-term prospective studies are initiated. If you continue with existing protocols, you must maintain the integrity of the data and pay special attention to social distance and hand-washing recommendations. Please contact your Associate Dean (Research) or Western Research with any specific questions.

20. How are biological materials (e.g., cell lines, tissue samples, etc.) being managed and preserved?

Appropriate access to buildings has now been provided to members of our community who have been identified as essential for maintaining biological materials. If you have encountered issues related to access, please communicate directly with your Chair or Dean, as appropriate.

21. How are animal models being protected?

A group led by the university veterinarian is directing operations according to the crisis management program to ensure animal care needs are managed, necessary supplies are procured and required essential staff are identified. Every effort will continue to be made to protect animal health and well-being.

22. How are REB-approved human participant research studies requiring changes to study-related procedures (e.g., data collection and analysis, recruitment, etc.) being handled?

Human research ethics has developed plans to efficiently and effectively address change requests to REB-approved research in the wake of COVID-19 preparations. We will continue to communicate any changes.

23. How is the university ensuring safety of personnel and security of research facilities?

Campus Police and Facilities Management have established procedures for locking-down buildings and conducting regular patrols.

Granting and Agreements

24. Will granting agencies reimburse funding for cancelled travel?

The Tri-Council funding agencies (Canadian Institutes of Health Research, Social Sciences & Humanities Research Council and Natural Sciences & Engineering Research Council) have stated that reimbursement of non-refundable travel is an eligible grant expense. This applies to travel for principal investigators and research personnel.

There are no provisions to increase grant values to compensate for these expenses. We recommend you reach out to your faculty research officer, Associate Dean (Research) or Western Research for information pertaining to other granting agencies. Updates from granting agencies are being compiled on Western Research's website.

25. Will extensions be provided for grant/grant reporting deadlines?

These decisions are made by each individual agency. Western Research continues to communicate with funding agencies and to determine the course of action. Any news will be communicated to the research community on the Western Research website and by email. NSERC and SSHRC, as examples, have offered extensions of up to 12 months on grants ending between February 1, 2020 and March 31, 2021.

We recommend you reach out to your faculty research officer, Associate Dean (Research) or Western Research with any specific questions.

26. How are institutional signatures for grants and contracts being managed?

Western Research has documented internal procedures to ensure it is able to provide electronic signatures, including through delegated signing authority where required.