Information for Faculty

General FAQs

1. Western is moving to essential services on campus. What does this mean?

Based on a directive from the provincial government, Western will be moving to essential services on campus beginning at 11:59 p.m., Tuesday, March 24, continuing for at least 14 days.

Employees required to report to campus to carry out their roles, who are essential to our business processes, have been notified by their supervisors.

All other Western employees who can work from home virtually should continue to do so.

Course work for students will continue in the online learning model that began on March 18.

More information can be found at

2. How can I access online teaching support?

Western is offering variety of resources to help faculty and teaching assistants. Please visit

3. Are any buildings open on campus?

Based on a directive from the provincial government, all buildings on campus will be closed as of March 25 for at least 14 days, with the exception of some student residences. Restricted card access will be granted only to employees required to work on campus,  as approved by Deans or Vice-President.

4. How do I notify Western if I am sick or unable to report to work?

Employees must use Western’s Absence Notification Tool or call Human Resources at 519-661-2194 and select option 3, and should also continue to follow normal departmental communication processes for absence notification. The tool is designed to provide the University with the vital information to track and monitor unanticipated absences from scheduled work during the COVID-19 pandemic. A newly adopted policy requires all Faculty and Staff members (including part-time, contract, Postdocs, Graduate Teaching Assistants and Student Employees) to report each day of an unanticipated absence using the tool.

5. How can I access campus mental or physical health supports during this time?

Western's Employee and Family Assistance Program (EFAP) can be accessed 24 hours a day, seven days a week.

Western’s Family Practice Clinic remains open, however, only those with an in-person appointment scheduled should visit UCC 11. We are currently booking appointments via email.

If you are a patient with the Family Practice Clinic, you can book an in-person or telehealth appointment with a doctor by emailing us at Our staff are checking email and responding Monday to Friday between 9 a.m. to 4 p.m.

As we continue to monitor the ongoing COVID-19 situation, our hours of operation may change. Please email the clinic for the most up-to-date hours. We ask that you avoid booking non-essential medical visits as much as possible during this time.

6. Will employees who become sick still receive pay?

Employees who were scheduled to work and reported their absence on the Absence Notification tool or by contacting Human Resources will be paid.

7. Will leaders ask employees to go home if they are exhibiting symptoms?

Leaders will encourage employees to go home and care for themselves if they are exhibiting symptoms, in order to promote a safe environment for all employees. 

A reminder that Western's Employee and Family Assistance Program (EFAP) can be accessed 24 hours a day, seven days a week.

8. Are employees required to provide a doctor’s note for short-term, unplanned absences?

Doctor’s notes are not required for absences shorter than 21 working days.

9. What is the plan for final exams?

An Institutional Framework for Exam Alternatives has been shared with professors as they plan alternative assessments in place of final exams. Please note that each program will decide on solutions that are appropriate to specific courses; solutions will vary across campus. For more information, please visit

10. For final course grades, do students have a Pass/Fail an option?

Yes, Western has introduced the option for students to change their numerical grade to Pass/Fail. In addition, the deadline to drop a Winter 2020 half course or a 2019-20 full year course without academic penalty will be further extended towards the end of May to align with this opportunity. These options are not available for Faculty of Law courses, as Ontario faculties of law have adopted a common grading process. Please visit for full details and updates.

11. What is the deadline for students to drop a Winter 2020 half course or a 2019-20 full year course?

The deadline to drop a Winter 2020 half course or a 2019-20 full year course without academic penalty will be further extended towards the end of May. Please visit for full details and updates.

12. Are any campus eateries open?

As of March 24, campus eateries are no longer operating.

13. What is happening with Summer courses??

Western’s Summer undergraduate courses will be delivered online in the same sessions they are currently scheduled (e.g. a 6-week Intersession course will continue to be offered online from May 11th to June 26th). 

In addition to all of the online courses the University normally provides in the summer, many courses slated to be offered onsite will be moved online as well.  The Affiliated University Colleges – King’s, Huron, and Brescia – will also deliver their Summer courses online. 

While we know that you will have many questions about what courses will be delivered in the Summer and how they will be delivered, please note that the University is working through the details and will provide additional information as it becomes available.

Note that alternatives are being explored for Dentistry and Nursing courses, which cannot be delivered online.

For more information regarding Summer courses, please visit

14. Is the UCC Pharmacy open?

Yes, the UCC Pharmacy is open, but with reduced walk-in hours: Tuesday and Thursday 9 a.m. to 1 p.m. Customers are to use Exit 27 near Student Health Services and Life Labs which can be accessed via a staircase on Concrete Beach or via the pedestrian tunnel under Oxford Dr., which is accessed between Lawson Hall and Somerville House. This entrance is accessible.

Whenever possible, please ask your doctor to fax (519-661-4092) or phone (519-661-4058) in your prescription to support physical distancing and avoid an unnecessary visit to the pharmacy.

The pharmacy will deliver prescription medication to your home for no additional fee. Please call 519-661-4058 to request this service. Note, clients will need to pay any charge for their prescription by credit card over the phone prior to delivery. The UCC Pharmacy will also deliver other items for sale at their pharmacy location to residential homes in London. Note, there is a $6.50 delivery fee for items that are not prescription medications. Clients will need to pay the item cost and delivery fee by credit card over the phone prior to delivery.

Prescriptions can also be picked up at the Plaza Pharmacy in Books Plus, at the corner of Western Rd. and Sarnia Rd., near Perth Hall. Plaza Pharmacy is open Monday to Friday 9 a.m. to 5 p.m. Please call 519-661-4058 to request this alternative pick up location.

In addition, the UCC Pharmacy can transfer your prescription to any other pharmacy in Canada. To have your prescription transferred, please ask your new pharmacy to call the UCC Pharmacy at 519-661-4058 and request the transfer.

Please visit SouthWest Health Line’s website for a full list of pharmacies in London, which may have extended weekend and evening hours.

15. Is Canada Post in the UCC Pharmacy open?

No, the Canada Post storefront in the UCC Pharmacy is closed, effective immediately. Any mail or packages currently at the Canada Post storefront and awaiting customer pick up will be held until the storefront reopens. As a general policy, mail and packages are held for three months until they are returned to the sender. Canada Post has advised that any mail or packages shipped to the UCC storefront for customer pick up will instead be redirected to the Canada Post offices at Masonville Place or Cherryhill Village Mall, whichever is closer.

16. Western is currently operating with essential services only - why are construction workers still on campus?

The Provincial Government has included “construction projects and services required to ensure safe and reliable operations of critical provincial infrastructure” as part of their list of essential services. Several construction projects are continuing on our campus with the contractors ensuring workers on-site are practicing appropriate social distancing measures.

17. What is happening with Spring Convocation?

Western’s Spring Convocation is postponed as part of the University’s larger response to the COVID-19 pandemic. This includes all scheduled ceremony dates from May 22, 2020 through June 19, 2020. More information can be found at

Important information for clinical/dental faculty, staff in clinical care environments: