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Helpdesk Made Simple: Submitting Tickets That Work
Learn how to get the most out of the helpdesk by submitting clear, detailed support tickets. This short session will guide you through the ticket process, explain what information to include, and provide practical tips to ensure your requests are resolved quickly and efficiently.
Course Objectives:
- Draft clear and comprehensive support tickets that include all necessary information.
- Apply best practices to increase the speed and effectiveness of ticket resolution.
- Track and understand the lifecycle of a ticket from submission to resolution.