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Patrol Response

Here When You Need Us

Western Special Constable Service provides 24/7 patrol, response, and safety support across Western properties.

24/7 Patrol and Response

WSCS special constables respond to emergency and non-emergency calls, conduct proactive patrols, and support safety across Western properties 24 hours a day, seven days a week.

Call 519-661-3300

Emergency Response

WSCS responds to urgent incidents, supports emergency operations, and coordinates with the London Police Service, London Fire Department, paramedic services, and other Western partners when needed.

View Emergency Guidance

How We Patrol Western

WSCS uses several forms of patrol to respond effectively and maintain a visible presence across Western properties.

  • Vehicle patrol: supports rapid response and coverage across campus roads, parking areas, and Western properties
  • Bicycle patrol: allows officers to access pathways, pedestrian areas, and locations that may be difficult to reach by vehicle
  • Foot patrol: increases officer visibility and supports direct interaction with students, employees, and visitors
  • Proactive patrol: helps identify safety, security, and property concerns before they escalate
  • Directed patrol: focuses attention on specific locations or concerns based on reports, trends, or operational needs

Patrol activity is adjusted throughout the day based on calls for service, campus activity, events, and identified safety needs.

Calls We Respond To

WSCS responds to a wide range of safety, security, and law-enforcement concerns across Western properties, including:

  • Crimes in progress and incidents that have already occurred
  • Suspicious activity, threats, harassment, and unwanted behaviour
  • Medical emergencies, welfare checks, and people in distress
  • Theft, property damage, trespassing, and access concerns
  • Traffic concerns, collisions, and unsafe driving on Western property
  • Alarms, unsecured buildings, and other security issues
  • Requests for assistance during campus emergencies, events, or unusual situations

Call 911 for an immediate threat to life, a crime in progress, fire, or urgent medical emergency. For non-emergency assistance, call WSCS at 519-661-3300.

Communications Centre

The WSCS Communications Centre operates 24 hours a day, seven days a week and supports the coordination of calls for service across Western properties.

  • Answers the WSCS non-emergency line
  • Receives calls from blue emergency phones and other campus systems
  • Collects information and dispatches special constables
  • Prioritizes calls based on urgency, risk, and available information
  • Coordinates with police, fire, paramedic, and other Western services when required

When calling, be prepared to provide your location, explain what is happening, and answer any questions that may help determine the appropriate response.

What to Expect When Officers Respond

When WSCS special constables respond, they will assess the situation, address immediate safety concerns, and determine the appropriate next steps.

  • Officers may speak with the people involved and any witnesses
  • They may ask for identification and details about what occurred
  • They may document the incident and collect relevant information or evidence
  • They may provide safety directions, referrals, or information about available supports
  • They may involve London Police Service, emergency services, or another Western unit when appropriate

The response will depend on the circumstances, the level of risk, and the information available at the time.

Working With Emergency Partners

WSCS works with internal and external partners to support coordinated emergency response across Western properties.

  • London Police Service: supports incidents requiring municipal police resources, specialized investigations, or transfer of custody
  • London Fire Department: responds to fires, hazardous conditions, rescues, and other fire-related emergencies
  • Paramedic services: provide emergency medical assessment, treatment, and transport
  • Western Emergency Management and Fire Safety: support emergency coordination, notifications, evacuations, and campus preparedness
  • Other Western units: may assist with facilities, residence, accessibility, wellness, communications, or operational support

The agencies and Western units involved will depend on the nature, location, and severity of the incident.

Report a Concern

Learn how to report suspicious activity, a non-emergency incident, or another safety concern affecting the Western community.

Report a Concern

Investigations and Reporting

Learn what WSCS investigates, what information to preserve, and what may happen after an incident or concern is reported.

Learn About Investigations