Building Access & Security

Requesting Building Card Access

Card access must be requested through the appropriate faculty, department, or administrative unit.

• Identify the person who requires access
• Specify the building, room, or area involved
• Include the access period or expiry date, where applicable
• Obtain any required departmental authorization
• Submit the request through the approved card-access process

Access is not added based only on a request from the individual cardholder. Contact Card Access if you are unsure who must submit or approve the request.

If Your Card Does Not Work

A card-access issue may involve the card itself, the access permissions assigned to it, or the reader or door hardware.

• Confirm that you are using your current Western ONECard
• Check whether your access has been approved and activated
• Note the building, door, date, and time of the issue
• Report a lost, damaged, or malfunctioning ONECard through the appropriate OneCard service
• Contact Card Access if your card works elsewhere but not at a location you are authorized to enter

Contact WSCS if the issue creates an immediate building-security concern or you notice signs of forced or suspicious access.

After-Hours Access

After-hours access must be arranged in advance through the appropriate faculty, department, or building authority.

• Confirm that your access has been approved before arriving
• Carry your current Western ONECard
• Use only the entrances and areas you are authorized to access
• Do not allow unknown or unauthorized people to follow you into a secure building
• Report unsecured doors, suspicious access, or signs of forced entry to WSCS

WSCS cannot grant new access permissions at the door. Contact Card Access or your faculty or department to arrange access in advance.

Who to Contact

• New or changed access permissions:
  Contact your faculty, department, or authorized building representative.
• Access approved but not working:
  Email Building Card Access at cardacc@uwo.ca.
• Lost, damaged, or replacement Western ONECard:
  Contact the Western ONECard office.
• Damaged door, lock, or building hardware:
  Contact Facilities Management through the appropriate service-request process.
• Unsecured door, forced entry, suspicious access, or immediate security concern:
  Call WSCS at 519-661-3300.

Call 911 if there is an immediate threat to life, a crime in progress, fire, or urgent medical emergency.

Building Security Concerns

Contact WSCS if you notice a condition that may affect the security of a Western building or restricted area.

• An unsecured or propped-open exterior door
• Signs of forced entry or damage to a lock or access point
• Suspicious or unauthorized access to a building or restricted area
• A door alarm, access alarm, or other security concern
• Someone attempting to follow another person into a secure area without authorization
• A building or room that appears to have been left unsecured

Do not confront anyone or place yourself at risk. Provide the building, room, entrance, or nearest location when you call.