How Do I... Setup a Convergence Account using a Desktop Client


This page explains how to setup a Convergence account in a desktop email client.

Applies to Convergence accounts using Outlook 2007/16 and Mac Mail.

Select an email client below to view the associated setup guide:

Outlook 2013/2016

  1. Open Outlook 2013
  2. Select File in the top left corner
  3. Select + Add Account, the Add Account window will appear
  4. Select Manual setup or additional server types and click Next
  5. Select POP or IMAP and click Next
  6. Configure the fields as below:
    • Your Name: Enter your name, this will be how your name will appear when you send an email.
    • Email Address: Your Convergence email address
    • Account Type: IMAP
    • Incoming Mail Server:
    • Outgoing Mail Server (SMTP):
    • User Name: Your User ID
    • Password: Your Password
  7. Click More Settings... in the bottom right corner. This will open the Internet Email Settings window.
  8. Select the Outgoing Server tab. Select My outgoing server (SMTP) requires authentication.
  9. Select the Advanced tab. Change the following settings:
    • Incoming Server (IMAP): 993 and the type of encryption is SSL
    • Outgoing Server (SMTP): 587 or 465 and the type of encryption is TLS
    • Click OK to close the Internet E-mail Settings window.
  10. Click Next on the Add Account window. Outlook will perform a test to verify the settings.
  11. Once the tests are complete, click Close on the test window and Finish to complete the email setup.

Outlook 2007

  1. Open Outlook 2007
  2. Along the top of the window, you will see various menu buttons, one of which being "Tools." Click on it to open the tools submenu
  3. In this menu, you'll see "account settings", click on it to bring up a new window
  4. The account settings window will pop up, by default displaying the email tab. In this tab, you'll click a button called "New..."
  5. Once you click the "New..." button, the account setup wizard will begin. The first window asks for your name (Full Name), Western Email ( and your Western Password
  6. After entering the information required in the previous step, make sure to click the "Manually configure server settings or additional server types" radio button at the bottom of the page before clicking next.
  7. The next page should have "Internet E-Mail" selected by default. If it doesn't, make sure you select it before clicking next
  8. After clicking next, you'll see the "Internet E-Mail Settings" window. Enter your information in the text entry fields as follows:
    • Your Name: Your Full Name
    • E-Mail Address:
    • Account Type: IMAP
    • Incoming Mail Server:
    • Outgoing Mail Server (SMTP):
    • User Name: Your User ID without
    • Password: Your Western password
  9. After filling out the information outlined above, click the button labeled "More Settings..." on the bottom right of the window
  10. In the window that pops up, choose the "Outgoing Server" tab, and click the button labeled "My outgoing server (SMTP) requires authentication". Be sure "Use same settings as my incoming mail server" is selected.
  11. Click on the "Advanced" tab in the same window as the previous step, and make sure the settings are as follows:
    • Incoming Server (IMAP): 993
    • Use the following type of encrypted connection: SSL
    • Outgoing Server (SMTP): 465
    • Use the following type of encrypted connection: SSL
    • After clicking finish and ok to close all windows, your mail should start syncing to your Outlook client.

Mac Mail

  1. Open Mail
  2. Select Mail in the top left corner
  3. Select Add Account...
  4. Select Other Mail Account... and click Continue
  5. Enter your name, Western email address and Western password then click Sign In.
  6. You'll now be prompted for your User Name, Account Type, Incoming and Outgoing Mail server. 
    • User Name: Enter your User ID
    • Account type: IMAP
    • Incoming Mail Server:
    • Outgoing Mail Server:
    • Click Sign In
  7. Uncheck Notes
  8. Click Done

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