Help Desk

Throughout the academic year (September to April), you can seek advice from statistical consultants at the Weldon Library. Appointments can be made in advance, or drop-in.

This service is free for those affiliated with Western University. For those seeking statistical consultation outside of Western University, please see our Analysis Service.

Summer 2018 (May to August), service will be offered on an as-needed basis. Please e-mail to arrange an appointment. Consequently, the consultants will be unavailable to accomodate drop-in sessions.

September to May operating:

Tuesday September 18th until Friday December 7th

We should be in room 17A all term.

Consultant Schedule:

  • Tuesday 1:00 - 5:00 (Consultant 1)
  • Wednesday 9:00 - 1:00 (Consultant 2)
  • Thursday 9:00 - 1:00 (Consultant 3)
  • Friday 1:00 - 5:00 (Rotating consultant schedule)
    • Consultant 1: Sept 21, Oct 19, Nov 9 and Nov 30
    • Consultant 2: Sept 28, Oct 26, Nov 16, Dec 7
    • Consultant 3: Oct 5, Nov 2, Nov 23

These will take place in Weldon Library, room 17A* *Except on Oct 4, 18, 25, and Nov 14, the Help Desk will be in room 245A, Weldon Library 

The Help Desk will not be open during Fall Reading Week (October 8 to 12).

Priority will be given to those with scheduled appointments. However, consultants will be happy to meet with you on a drop-in basis when they are not with another client.

Location: Weldon Library, Collaborative Technology Room 17A, ground floor

The Help Desk can assist with:

  • Planning for appropriate sampling and study designs and the choice of appropriate statistical methodology (e.g., I want to study this subject - how should I conduct the study and conduct my statistical analysis to address my research question?)
  • Data analysis (e.g., What statistical test is appropriate? What summaries and procedures should I use, or how do I produce them?)
  • Interpretation of results (e.g., I've done this analysis - what does it mean?)
  • Software selection and use (e.g., Would it be best to use R, SPSS or SAS for the analysis I need to do? How do I get started?)

The Help Desk is NOT intended for:

  • Conducting the statistical analysis for a research project. The consultants can guide and provide instruction to researchers to produce their own summaries, analyses and reports. For researchers seeking more extensive services, please look at our Analytical Services such as fee-for-service projects or collaborative research opportunities with faculty and/or graduate students in the Department of Statistical and Actuarial Sciences.
  • Providing statistics course help. If you are taking a statistics course through the Department of Statistical & Actuarial Sciences, visit the Statistics Help Centre (From -navigate through Undergraduate > Help Centre Schedule). Otherwise, please contact your instructor and/or course TAs for help.
  • Developing course materials or workshops. Faculties, Units or faculty members seeking these types of services can contact Dr. Vera Tai ( to inquire about possible arrangements.