Help Desk

Throughout the academic year (September to April), you can seek advice from statistical consultants at the Weldon Library. Appointments can be made in advance, or drop-in.

This service is free for those affiliated with Western University. For those seeking statistical consultation outside of Western University, please see our Analysis Service.

Summer 2018 (May to August), service will be offered on an as-needed basis. Please e-mail to arrange an appointment. Consequently, the consultants will be unavailable to accomodate drop-in sessions.

September to May operating:

Monday, January 15 to Thursday, April 12, 2018

Please note: The help desk will not operate during Reading Week (February 19-23).  

We should be in room 17A all term.

Consultant Schedule:

  • Mondays 09:00 - 13:00 (Consultant 1)
  • Tuesdays 09:00 - 13:00 (Consultant 2)
  • Wednesdays 09:00 - 13:00 (Rotating consultant schedule)
    • Consultant 1: Jan 17, Feb 7, Mar 7, Mar 28
    • Consultant 2: Jan 24, Feb 14, Mar 14, Apr 4
    • Consultant 3: Jan 31, Feb 28, Mar 21, Apr 11
  • Thursdays 09:00 - 13:00 (Consultant 3)

Priority will be given to those with scheduled appointments. However, consultants will be happy to meet with you on a drop-in basis when they are not with another client.

Location: Weldon Library, Collaborative Technology Room 17A, ground floor

The Help Desk can assist with:

  • Planning for appropriate sampling and study designs and the choice of appropriate statistical methodology (e.g., I want to study this subject - how should I conduct the study and conduct my statistical analysis to address my research question?)
  • Data analysis (e.g., What statistical test is appropriate? What summaries and procedures should I use, or how do I produce them?)
  • Interpretation of results (e.g., I've done this analysis - what does it mean?)
  • Software selection and use (e.g., Would it be best to use R, SPSS or SAS for the analysis I need to do? How do I get started?)

The Help Desk is NOT intended for:

  • Conducting the statistical analysis for a research project. The consultants can guide and provide instruction to researchers to produce their own summaries, analyses and reports. For researchers seeking more extensive services, please look at our Analytical Services such as fee-for-service projects or collaborative research opportunities with faculty and/or graduate students in the Department of Statistical and Actuarial Sciences.
  • Providing statistics course help. If you are taking a statistics course through the Department of Statistical & Actuarial Sciences, visit the Statistics Help Centre (From -navigate through Undergraduate > Help Centre Schedule). Otherwise, please contact your instructor and/or course TAs for help.
  • Developing course materials or workshops. Faculties, Units or faculty members seeking these types of services can contact Dr. Vera Tai ( to inquire about possible arrangements.