About the Office
Need someone to listen to your concerns about a university-related situation? Unsure about a policy or procedure on main campus or the affiliates? Need help resolving a conflict?
The Office of the Ombudsperson provides a safe, confidential environment in which students can discuss a University-related problem or concern. We work with students to help identify the root of the problem and create strategies for resolving it. In situations where there is no further recourse, we may investigate or review a decision, and may recommend a remedy. However, recommendations of the Ombudsperson are not binding.
A key aspect of the Office of the Ombudsperson is its impartiality. We are not a student advocacy office, but we're also not an advocate for the University. We are an independent ear when you aren't sure what to do.
The Office is open to all students from all faculties and campuses who have concerns relating to any part of university life, the most common of which are listed below. Even if we can’t help you, we can guide you to someone who can.
- Grades and academic accommodation
- Scholastic offense accusations, like plagiarism or cheating
- Student record and transcript disputes
- Progression requirements
- Course-related concerns
- Instructor or TA conflict
- Being required to withdraw from a program or the university
- Academic probation and readmission
- Tuition and other financial concerns
- Library and other fines
- Student code of conduct
- Campus recreation
- Student associations and clubs
We can also be a useful resource for staff, faculty or parents who want general information regarding the University’s various procedures and rules as they apply to students. Below is a list of common questions to help you better navigate this site.
Remember, the Office of the Ombudsperson is a completely confidential office. Any information you do send us will not be shared with anyone.
When we meet, we’ll have you fill out an intake form so that if you come back we remember your situation and you don’t have to go through it all again. At the end of our discussion if you agree, we will have you give your written consent for us to contact the decision maker or another university administrator. More likely though, we’ll provide you with the tools necessary to solve your problem at the lowest level possible.
We will enter your information into a secure database that only staff in the Office of the Ombudsperson can access. This helps us connect concerns to faculties and determine if there are any systemic issues.
Most importantly, we try to promote a solution that’s fair and equitable to all parties involved in the concern.
The Ombudsperson does not have the power to make decisions. However, she can make recommendations to those who do have that power.
Most situations are resolved informally, without a need for recommendations.
Need more information about the powers of the Ombudsperson? See the Memorandum of Agreement.