Information Technology Services offers voicemail to faculty and staff which include a variety of default features, and the option of forwarding of messages to email.
This service at no additional cost delivers your voice messages to your Western Email account as an audio file attachment. Listening to your voice messages is managed on your device (e.g. desktop computer, laptop, or smart phone) using an audio player such as VLC. Once received, it can be deleted, forwarded, and replied to, the same way you would any email message. Please note that you can only Reply to a person who has also opted for this service.
NOTE: The voicemail IMAP account has a maximum quota of 13 mb and comes only with INBOX. You CANNOT create any folders within this account, however, you can move messages to your other account created within the same client.
To request Voicemail to Email for your existing voicemail, please complete the Request Form.
For more information, please contact the helpdesk.
The recommended server settings to connect to the Western mail system are:
Incoming Mail Server: voicemail.uwo.ca
Encryption Method: SSL Port: 993
Outgoing Mail Server: smtp.office365.com
Encryption Methods: TLS Port: 587
If you have been migrated to Office 365, please click here for setup guides.
To listen to a voicemail message through your email:
You can only Reply to a person who has also opted for this service.
If you reply or forward to a valid voicemail address, that message will be delivered to individual’s Western Email account.
NOTE: If you click Reply and the address is email@example.com in the To: field, it means that you cannot reply to the voice mail message via email. If you attempt to send a reply, you will receive a Delivery Failure notification that says:
"This voicemail message could not be delivered. The recipient does not have an active Western User ID within the Voicemail System. If you require assistance, please contact the ITS Helpdesk at 519 661-3800 ext. 83800 or write to us at firstname.lastname@example.org."
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