Division of Information Technology Services

Voicemail to Email Information

The Western University offers voicemail service to faculty and staff including a variety of default features, and forwarding of messages to email.

Optional Voicemail to Email

This service delivers your voice messages to your Western Email account as an audio file attachment. Listening to your voice messages is managed on your device (desktop computer, laptop, or smart phone) using an audio player such as Windows Media Player or iTunes. Once received, it can be deleted, forwarded, and replied to, the same way you would any email message. Please note that you can ONLY Reply to a person who has also opted for this service.

There are two ways to have your messages deliver to your Email:

  1. Forward messages to your Western Email. 
    This method does not require any setup by you. Once the Helpdesk receives your request to sign up for this new service, we will change your voicemail profile and send you a test message as confirmation.  Messages are delivered to your existing email account and can be accessed anytime and anywhere you access Western’s email. This option ONLY allows message management from your email account. When a voice message is delivered to your email account in this manner, the message waiting light is not activated on your phone.

    NOTE: Please be aware your voicemail messages are subject to your email quota.  If you reach your email quota the voicemail messages will NOT be deliverable.

  2. Create an account using Email client with your credentials.
    This method does require some setup by you.  An IMAP account using the email client of your choice e.g. MS Outlook, Thunderbird, IPhone etc. needs to be created. This delivery method is not compatible with either Convergence or BlackBerry.   This option allows voice message management from either your email account or your phone, turning the message waiting light on or off.

    NOTE:  The voicemail IMAP account has a maximum quota of 13 mb and comes only with INBOX.  You CANNOT create any folders within this account, however, you can move messages to your other account created within the same client.

The recommended server settings to connect to the Western mail system are:

Incoming Mail Server:  voicemail.uwo.ca
Encryption Method:  SSL Port:  993
Outgoing Mail Server:  smtp.office365.com
Encryption Methods:  TLS Port: 587

If you have been migrated to Office 365, please click here.

For specific documentation on popular email applications e.g. Thunderbird, Outlook or MacMail, IPhone refer to our How Do I... documentation or contact the Helpdesk.

Listening to Voice Mail Messages on Your Computer or Mobile Device

To listen to a voicemail message through your email:

  1. Logon to your Email account
  2. Double click an email message.
  3. The subject line will read Message from name and number
  4. Voice message is attached as ‘VoiceMessage.wav
  5. Double click on the attachment; the default audio player will open and the audio file will begin playing.
  6. Once you have listened to your voice message, you can save it, delete it, move to a different folder, just like any email message.
  7. When you are finished, close the media player.

Replying to Voicemail to Email Messages

You can ONLY Reply to a person who has also opted for this service. 

If you reply or forward to a valid voicemail address, that message will be delivered to individual’s Western Email account.

NOTE:  If you click Reply and the address is unityconnection@voicemail.uwo.ca in the To: field, it means that you cannot reply to the voice mail message via email. If you attempt to send a reply, you will receive a Delivery Failure notification that says:

"This voicemail message could not be delivered.  The recipient does not have an active Western User ID within the Voicemail System.  If you require assistance, please contact the ITS Helpdesk at 519 661-3800 ext. 83800 or write to us at helpdesk@uwo.ca."

Request Service

To request Voicemail to Email for your existing voicemail, please complete the Request Form.

For more information, please contact the helpdesk.

Published on  and maintained in Cascade CMS.