International SOS cares for subscriber clients across the globe, from more than 850 affiliated locations in 92 countries. Their expertise is unique with more than 11,000 employees led by over 1,400 doctors and 200 security specialists. Teams work night and day to protect members, providing you with a global infrastructure you can depend on:
27 Assistance Centres with local expertise available globally, you can speak to International SOS staff in any language, anytime, 24/7.
5,600 medical professionals: immediate access to experts with extensive experience in all fields of medicine coupled with a thorough knowledge of the local environment and health care system.
56 clinics: Access to a vast network of accredited clinics practicing international standards of medicine - even in developing countries.
77,000 accredited providers: A network of accredited health care, aviation and security providers, which allows International SOS to provide you with high standards of service in the air and on the ground.
When do I use International SOS?
Prepare before you leave home
Keep your membership card safe and with you at all times. An electronic copy of your membership card and Western's membership number can be downloaded here (Western credentials required on login).
Call an Assistance Centre for free pre-travel information (ie. vaccinations, required medication and travel security concerns)
Download the Assistance App: log-in using your membership number to help you make more informed travel decisions based on our online medical and security reports and country travel risk guides
Sign up for health and security email alerts
While abroad, contact International SOS for all medical and travel security inquiries, be they of a routine or emergency nature:
Free and unlimited health, safety and security advice
Find a local nurse, internationally-trained doctor or security specialist near you
Find medication or medical equipment
Travel advice on loss of travel documents or legal assistance
In an emergency International SOS provides all necessary emergency services including:
Arranging medical transportation and care*
Monitoring your condition and provide advice along the way
Evacuating you when necessary*
Contacting Western and your family (with consent) so they know you are in good hands
*Additional fees for services rendered.
How do I access International SOS services and support?
Western's membership number can be accessed on a secure login page here. You do not need to have the membership number in an emergency.
Advice is unlimited and it is free to call and speak to us. Collect calls are accepted.
How does International SOS work with my insurance?
International SOS provides worldwide medical, security, travel and emergency assistance – but it is NOT insurance. All Western University travellers must have appropriate out-of-country travel insurance. Under the International SOS service, advice is unlimited and it is free to call and speak to a representative anytime. If there are costs associated with your case (ie. prescription medication, hospital stays, emergency evacuation) they are the responsibility of the traveller and may be covered by your travel insurance.