International and Exchange Student Welcome Centre

To ensure the health and safety of our community and to prevent the risk and spread of COVID-19, Western International is operating virtually until further notice. Explore the great ways we have for you to connect with us on our remote services website, including advising appointments by telephone or via Zoom videoconference.

You may have questions about your transition to university given the COVID-19 situation. Please know we are here for you and will answer your questions as best as possible. We'll also continue to provide orientation, welcoming services, immigration and transition support to all incoming students, regardless of the situation.

Please contact us at or +1-519-661-2111 ext. 89309 if you need assistance. 

If you require immediate assistance between 4:30 pm and 8:30 am, please contact our After Hours Urgent Support Phone Line at 519-661-3955.

Welcome Centre volunteer helping student

IESC staff and Welcome Team volunteers are here to welcome you and support you during your first few weeks as a new or returning Western student. Join us for our virtual drop-in hours on Zoom where our volunteers can help answer questions you may have and help you get ready for a great year whether you will be joining us in person or virtually this year!

Welcome Team volunteers can help answer questions such as:

  • What do I need to do as a new student at Western?
  • How do I find a place to live and get settled in?
  • How do I use the bus system?
  • How do I find information about some of the COVID-19 related changes at Western?
  • What supports and services are available to students at Western?
  • What is student life like at Western? How can I meet new friends or get involved with university life (in person or virtually)
  • And more!

Please note: our volunteers are not able to answer immigration or travel restriction questions. Please book an appointment with one of our International Student Advisors to assist you with those questions. 

You can also find more information on what you need to do when you begin the fall term by looking at our Arrival Checklists. 

Our Virtual Welcome Centre will be open from Monday to Friday, August 13 to September 18, 2020 from 8 am to 4 pm EDT. 

We look forward to meeting you!

Sign in to the Welcome Centre

*Please note that the Welcome Centre and University Offices will be closed on Monday, September 7 for the Labour Day holiday. Most businesses and stores will also be closed on that day. Campus Police will remain open during this time.

Activate your Western Zoom account, and use your Western credentials 
Please install the Zoom app on your computer or mobile device. You will need to download the app on all devices you plan to use to access campus services through Zoom, and use your Western Zoom account information.  IMPORTANT: Select Sign In with SSO. On the Sign In with SSO screen, enter westernuniversity, then click Continue.  

How to use Zoom 

Zoom sign inZoom sign in 2








Once you have your account, and the app downloaded, click here to enter the Welcome Centre!  
We look forward to meeting you!


Western is committed to accessibility for persons with disabilities. Please contact us if you have any particular accommodation requirements: 519-661-2111, Ext. 89309 or


 Sign in to the Welcome Centre