Renovation leads to temporary relocation of Client Services

December 2, 2019

Low angle photo of the Client Services office prior to renovation

The Facilities Management Client Services office is undergoing renovations on Dec 2, 2019. The project, designed to provide an enhanced customer experience, is expected to conclude by the end of January 2020.

During construction, the Client Services team will temporarily occupy the Support Services Building. Rm. 4205, which is conveniently and centrally located on the bridge. The team continues to operate at near-full capacity and the move is expected to have little direct impact on FM customers. For example, the process for making service requests by phone, emails, or via eWORq remains unchanged. The greatest impact will be on visiting customers who may call ahead should they require directions to the temporary location.

Although the interruption is minor and temporary, the renovation will have a positive impact on how the unit supports the campus community moving forward. The completed space will be larger, brighter, and reflect the Division's commitment to customer care. The redesign will enhance client convenience by adding a second counter kiosk, updating the layout to reduce distractions from the corridor, and introducing a comfortable seating area.