Be EPIC: Person-Centred Communication Training

Be EPIC is an innovative, evidence-informed and theoretically-grounded person-centered communication intervention for personal support workers (PSWs) in home care. It focuses on assessing the [E]nvironment, using [P]erson-centered communication, focusing on client relationships ([I] matter too), and incorporating the [C]lient’s abilities, life history and preferences during routine care. Be EPIC’s content focuses on identifying person-centered commmunication and language strategies that support such communication, and using person-centered communication to support activities of daily living, to engage in meaningful activities, and to prevent and address responsive behaviors. Informed by social cognitive theory, Be EPIC’s delivery includes: self-monitoring, supervised practice with simulated persons with dementia, and feedback/support from peers, simulated persons with dementia, and trainers.