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PRODID:-//Hannon Hill Events//Cascade CMS//EN
VERSION:2.0
X-WR-CALNAME:Helpdesk: Jira Best Practices
X-WR-TIMEZONE:America/New_York
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:19700308T020000
RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:19701101T020000
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BEGIN:VEVENT
DTSTART:20261023T100000
DTEND:20261023T103000
DTSTAMP:20261002T140256
UID:fdc7b00bac1d702359af5dd498eccdfb
CREATED:20261002T140157
DESCRIPTION:Learn how to get the most out of the helpdesk by submitting cl
 ear\, detailed support tickets. This session will guide you through the ti
 cket process.
LAST-MODIFIED:20261002T140157
SEQUENCE:0
STATUS:CONFIRMED
SUMMARY:Helpdesk: Jira Best Practices
TRANSP:OPAQUE
END:VEVENT
END:VCALENDAR