Dr. Nicole Haggerty

Nicole HaggertyAssociate Professor, Information Systems, Ivey School of Business

Office: Ivey – New Building 2311
Telephone: 519-661-4025
Email: nhaggerty@ivey.uwo.ca
External Website: https://www.ivey.uwo.ca/ubuntu/

Dr. Nicole Haggerty is an Associate Professor at the Richard Ivey School of Business at Western University. Nicole holds an HBA (’89) and PhD (2004) in Management Information Systems from the Ivey Business School. Prior to joining Ivey, while in industry, she held senior roles in Marketing and Service Operations and frequently collaborated with systems designers to create innovative service solutions and supporting applications on behalf of Fortune 500 clients. She gained extensive experience with the strategic impact of information systems and its role in advancing firm performance.

Dr. Haggerty’s broad research area is enabling digital transformation and she has conducted and published research in areas of knowledge sharing antecedents and consequences, virtual competence antecedents, and consequences. More recently her research involves multi-stakeholder shared knowledge influences on IT-enabled transformation projects with a focus on healthcare. Her research has been funded through grants from the Social Sciences and Humanities Research Council, Western University, and Ivey and has been published in various journals and conference proceedings including; Journal of Management Information Systems, Information Systems Journal, Information & Management, Human Resource Management, Ivey Business Journal, Journal of Organizational and End User Computing and the International Conference on Information Systems.

Dr. Haggerty also has a keen interest in case-based education. She has 20 years of teaching experience in a wide range of undergraduate, graduate and Executive programs at Ivey, at IPADE in Mexico and at INALDE in Bogota. She is active in promoting case-based education initiatives and has taught Case Teaching and Case Writing faculty development workshops for over 500 faculty members in Colombia, The Netherlands, Kenya, Rwanda, Uganda, Ethiopia, Ghana, India and Canada. She has won various Ivey and Western University teaching awards including Marilyn Robinson Award for Excellence in Teaching, Western University, 2008, the 2012 Emerging Leaders Award in Academic Leadership from the Ivey Alumni Association and in 2014, and the Innovations in Case Teaching Award, “Cases in Support of Business School Collaborations: Insights from Service Learning in Africa", from The Case Centre in the UK.

Dr. Haggerty runs an initiative: The Ubuntu Management Education Initiative in which she coordinates partnerships with Africa business schools who are building capacity for case-based education. Since 2012, 84 Ivey students have engaged in service learning in support of over 1,400 Africa students to teach them how to learn from cases. The program has created 15 new indigenous teaching cases and supported the inbound exchange of 9 African students to Ivey over the last 3 years.

Selected Publications and Presentations: 
  • “Transforming Africa Students’ Learning Experience with Cases” Nicole Haggerty, Markets Shaping Management Education GBSN/EFDM Conference, Accra Ghana, Nov. 2-4th, 2016.
  • Invited Panel Presentation: Building Capacity for Case-Based Education, Aga Khan University, Graduate School of Media and Communication. Nov. 17th, 2015, Nairobi Kenya. 
  • Keynote Address: Innovations in Case Teaching, College Case Conference, Humber College, May 22, 2015.