How Do I... Setup Voicemail to Email Service

Western University offers voicemail service to faculty and staff including a variety of default features, as well as the ability to forward voicemail messages to email.

Optional Voicemail to Email

This service delivers your voice messages to your Western Email account as an audio file attachment. Listening to your voice messages is managed on your device (desktop computer, laptop, or smart phone) using an audio player such as Windows Media Player or iTunes. Once received, the message can be deleted, forwarded, and replied to, the same way you would any other email message. Please note that you can ONLY Reply to a person who has also opted for this service.

IMAP Configuration Settings

An IMAP account using the email client of your choice (MS Outlook, Thunderbird, IPhone etc.) needs to be created.  This option allows voice message management from either your email account or your phone, turning the message waiting light on or off.

NOTE:  The voicemail IMAP account has a maximum quota of 13 mb and comes only with INBOX.  You CANNOT create any folders within this account, however, you can move messages to your other account created within the same client.

The recommended server settings to connect to the Western mail system are:

Incoming Mail Server:  voicemail.uwo.ca
Encryption Method:  SSL
Port:  993
Username: your UWO username


Outgoing Mail Server:  smtp.office365.com
Encryption Methods: TLS 
Port: 587
Username: your full @uwo.ca email address

For specific setup documentation on popular email applications e.g. Thunderbird, Outlook or MacMail, iPhone refer to our How Do I... documentation or contact the Helpdesk.


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