Summary of Team Statistics

On average the department was rated:

84% rated Knowledge Satisfied or Very Satisfied

85% rated Professionalism Satisfied or Very Satisfied

81% rated Responsiveness Satisfied or Very Satisfied


For a breakdown of satisfaction levels for each team please expand the corresponding section:

Administration

17% of respondents have interacted with the Administration

    • 79% rated Knowledge as Satisfied or Very Satisfied
    • 79% rated Professionalism as Satisfied or Very Satisfied
    • 74% rated Responsiveness as Satisfied or Very Satisfied

Application Development Team

4% of respondents have interacted with the Application Development Team

    • 84% rated Knowledge as Satisfied or Very Satisfied
    • 90% rated Professionalism as Satisfied or Very Satisfied
    • 84% rated Responsiveness as Satisfied or Very Satisfied

Application Support Team

5% of respondents have interacted with the Application Support Team

    • 88% rated Knowledge as Satisfied or Very Satisfied
    • 91% rated Professionalism as Satisfied or Very Satisfied
    • 92% rated Responsiveness as Satisfied or Very Satisfied

Computer Accounts Office

21% of respondents have interacted with the Computer Accounts Office

    • 86% rated Knowledge as Satisfied or Very Satisfied
    • 83% rated Professionalism as Satisfied or Very Satisfied
    • 84% rated Responsiveness as Satisfied or Very Satisfied

Classroom Technology Group

14% of respondents have interacted with the Classroom Technology Group

    • 87% rated Knowledge as Satisfied or Very Satisfied
    • 83% rated Professionalism as Satisfied or Very Satisfied
    • 86% rated Responsiveness as Satisfied or Very Satisfied

eLearning Technology Team

6% of respondents have interacted with the eLearning Technology Team

    • 80% rated Knowledge as Satisfied or Very Satisfied
    • 88% rated Professionalism as Satisfied or Very Satisfied
    • 85% rated Responsiveness as Satisfied or Very Satisfied

Helpdesk

90% of respondents have interacted with the Helpdesk

    • 79% rated Knowledge as Satisfied or Very Satisfied
    • 85% rated Professionalism as Satisfied or Very Satisfied
    • 78% rated Responsiveness as Satisfied or Very Satisfied

Instructional Technology Resource Centre

13% of respondents have interacted with the Instructional Technology Resource Centre

    • 83% rated Knowledge as Satisfied or Very Satisfied
    • 85% rated Professionalism as Satisfied or Very Satisfied
    • 83% rated Responsiveness as Satisfied or Very Satisfied

Facilities and Cable Infrastucture (MAC Group)

6% of respondents have interacted with the Facilities and Cable Infrastucture (MAC Group)

    • 86% rated Knowledge as Satisfied or Very Satisfied
    • 83% rated Professionalism as Satisfied or Very Satisfied
    • 82% rated Responsiveness as Satisfied or Very Satisfied

Network Operations Centre

7% of respondents have interacted with the Network Operations Centre

    • 85% rated Knowledge as Satisfied or Very Satisfied
    • 78% rated Professionalism as Satisfied or Very Satisfied
    • 75% rated Responsiveness as Satisfied or Very Satisfied

Onsite Desktop Support Team

14% of respondents have interacted with the Onsite Desktop Support Team

    • 83% rated Knowledge as Satisfied or Very Satisfied
    • 84% rated Professionalism as Satisfied or Very Satisfied
    • 81% rated Responsiveness as Satisfied or Very Satisfied

Server Support Team

6% of respondents have interacted with the Server Support Team

    • 92% rated Knowledge as Satisfied or Very Satisfied
    • 92% rated Professionalism as Satisfied or Very Satisfied
    • 71% rated Responsiveness as Satisfied or Very Satisfied

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