2017 Results

Customer Satisfaction Survey

Summarized Demographics:

    • 749 Total Respondents
        • 16% - Faculty
        • 45% - Staff
        • 39% - Student

Top frequency levels of contact for support:

      • Faculty
        • 42% - Once every few months
        • 23% - Once a year
        • 19% - Less than once a year
      • Staff
        • 40% - Once every few months
        • 21% - Once every few weeks
        • 14% - Less than once a year
      • Student
        • 47% - I have never contacted WTS for support
        • 17% - Once a year
        • 16% - Equal percentage - Once every few months / Less than once a year

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