Frequently Asked Questions (FAQ)

Here are some questions and answers about the Western Directory.


Question: What is the Western Directory?

The Western Directory is a centralized database of contact information for faculty, staff, University departments and affiliated organizations.  It includes such information as:

  • email addresses
  • phone numbers
  • job titles
  • building name and room numbers
  • department mail addresses
  • departmental services and other departmental contact information

Question: What do I do if my information is not correct?

To correct, change or update your personal non-role information, use the update form Update Request for Personal Data.  To Check information about yourself, search for your entry in the Directory and view the details by clicking on your name.  A link to the Update Request for Personal Data form is also available at the bottom of the person  details display page, so that you can submit changes from there.

If you need to correct or update your role information such as phone location or job title, contact your Directory Coordinator.

Question: How do I configure Outlook, Thunderbird or another Mail client to look in the Western Directory?

This documentation is available on the web.  Please see the following links for individual instructions.  Should your mail client not be listed, please contact the ITS Helpdesk.

Question: What information is available through my address book?

The Address Book and PH clients will see:

  • name (displays the first name and last name, but not the Preferred name)
  • email (won't display an email address if you selected to have the email invisible)
  • department (under the "Organization" heading)
  • building and room number (under the "City" heading)

Note: The Address Book only shows the primary department, phone and location, even if a person has multiple assignments.  To view a person's full information including all their roles, use the web page search at

Search Western

Also of interest:

Western provides the best student experience among Canada's leading research-intensive universities.