The following tips have been generated from customer feedback / frequently asked questions and relate to …
Special requests
Cleaning request / removal of material
Cleaning request / removal of material or any work that is beyond the scope of the caretaking cleaning frequency in your area can be requested through Work Control (Facilities Management) and is considered a billable service. Large quantities of boxes etc. should be removed by the supplier and may be a billable service for our caretakers.
Electronic Work Order Request
Caretaking Cleaning Frequency
Service Levels
Department appliances such as fridges, microwaves, and even items like dishes are maintained and cleaned by the owners. Caretakers routinely clean kitchenettes and lunch areas and can be commissioned to provide more service to these areas upon request.
Electronic Work Order Request
Caretaking Cleaning Frequency
Service Levels
Waste/Recycling
Cardboard boxes should be broken down (similar to the curb side collection at home) by the customer so they lay flat next to or behind designated recycling centres. This keeps the recycling areas tidy and reduces space some large boxes can take up. Large quantities of boxes and discarded packaging should be removed by the supplier and may be a billable service for our caretakers.
Electronic Work Order Request
Caretaking Cleaning Frequency
Service Levels
Contaminated recycling bins will typically be added to the waste stream. We believe in the recycling program and want it to succeed. Unfortunately separating recyclables/waste is not possible within our current service model.
Electronic Work Order Request
Caretaking Cleaning Frequency
Service Levels
Office recycling and waste collection usually occurs every other week depending on the scheduled cleaning frequency. Customers are asked to empty their overfilled bins into the closest recycling centre.
Electronic Work Order Request
Caretaking Cleaning Frequency
Service Levels
Moving furniture
Moving/Clearing Offices? Please contact our Service Centre (ext. 83304) ahead of time and large-sized waste and recycling receptacles can be delivered. The smaller office bins are not designed to hold much and this will make your move easier.
Electronic Work Order Request
Caretaking Cleaning Frequency
Service Levels
Loading dock
Dropping off furniture or any large items to your building's loading docks/bays can be accommodated through our Service Centre (ext. 83304). In keeping the loading areas safe and clean, caretakers (and the Grounds crew - to remove off site) can be employed to assist your drop-off at a reasonable rate.
Electronic Work Order Request
Caretaking Cleaning Frequency
Service Levels
Repairs and Maintenance
Reporting of facilities and services that need repairs or general maintenance is an effective way to help our staff keep the campus safe and clean. On a campus with growing population and facilities similar to a small city, it is a challenge to be aware of all maintenance requirements. We rely heavily on the friendly contact from our customer to identify things such as spent light bulbs, empty soap dispensers and hand sanitizers, etc.
Electronic Work Order Request
Caretaking Cleaning Frequency
Service Levels
Proud to be 'purple'
Caretaking Services is a proud member of The University of Western Ontario team and eager to foster partnerships with each and every customer. Our staff are dedictated to providing top notch service in all aspects of their work. In addition to our busy cleaning frequencies, caretakers regularly inspect deluge showers, eye wash stations, and repond to move requests.
Our goal continues to be your service provider of choice and we'd like to share some helpful information that will improve our services and response times.
Caretaking@Western: Quality Service and Partnerships [May 10, 2010]
This short documentary provides evidence of the impact of Facilities Management's frontline on the Western community. Our caretakers are well equipped with the skills and training to perform their roles. More important are the relationships that have resulted from working so closely and effectively with our customers.
Video by Amanda Lai.
About Our Services
As Manager, Jerry Minler oversees all Caretaking Services at Western which includes all campus facilities, residences and apartments.
Please visit the links to each of these areas to learn more about the services offered and how they can assist you. In support of the Divison's mission and values we ensure Western provides the best student experience among Canada's leading research-intensive universities.
Caretaking services does this through ensuring staff are well trained and truly care about their area of campus. Our trusted employees will help you enjoy your space and experiences at Western with clean, safe and well cared for facilities and infrastructure.
Facilities Management Caretaking will ensure you are supported with our services in a timely fashion through the personalized coordination of our Building Supervisors. Whether it's special events, conferences, athletic competitions, classes and examinations, recreation programs, laboratories and research areas you can count on a caretaker helping you address your facility and service needs.
Contact Personnel
Jerry Minler- Manager, Caretaking Operations
Email: Facilities Managementhelp@uwo.ca
Phone: 519-661-3304 ext. 88733
Mary Stiles- Manager, Residence Operations
Email: mmstiles@uwo.ca
Phone:519-661-2111 ext. 88731
Val Dukeshire - Records Clerk
Email: vjdukesh@uwo.ca
Phone: 519-661-2111 ext. 88714
General Contacts
Rm. 2301, Support Services Building
London, Ontario N6B 3K7
Phone: 519-661-3301
Fax: 519-850-2512
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Facilities Management. Email: bwatso5@uwo.ca
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