Administrative Fairness Checklist for Decision Makers
I – Prior to Decision Being Made
II – While the Decision is being Made
If “no,” why?
Has an adequate & proper review of all relevant information been conducted, i.e., have all important facts been obtained, documented and considered before the decision is made?
Has the decision been reached objectively, with due respect for relevant facts, and without bias?
Has accommodation been made for new and/or changed circumstances during a period of delay or while the decision is being made?
Has care been taken to require and use only that information which is relevant to the decision?
Has the decision been made in a manner which is consistent with previous decisions on similar matters, by relying on existing policies, guidelines, procedures and rules?
If discretion is exercised, can any inconsistency with previous decisions on similar matters be justified and explained?
III – After the Decision Has Been Made
Have adequate reasons been provided to explain how and why the decision was made?
Has the decision been made in a timely fashion (not unduly delayed)
Has the decision been written in plan language?
Has the decision been provided to anyone personally affected?
Has the decision indicated the next level of appeal if there is one?
Has a proper record of the process used been kept and will it be kept on file for a reasonable period of time?
(Originally assembled by Nora Farell, Ombudsperson, Ryerson University, November 2002/ Revised by Adrienne Clarke, Ombudsperson, Western University, July 2006)
Fair Service Checklist for Institutions/Organizations
Fair service means that the service is:
Focused on the person being served
Fairness in person to person communication means the communication is:
Appropriate to the roles each person has for the purposes of communication