WHO USED THE OMBUDS OFFICE?
Three factors seem to govern how many students from a particular unit use the services of the Ombuds Office: (1) the size of the unit (Faculty, College or School); (2) the proximity of the unit to the University Community Centre, where the Ombuds Office is located; and (3) the extent to which members of the unit – staff, faculty and fellow students – refer students to the office. So it is no surprise to us that Social Science wins the numbers game – they are right next door, they are Western's biggest Faculty, and they are diligent in referring students to us (for which we are very grateful!)
How students first contacted the office:
Numbers of Students Using the Ombuds Office
The remaining Faculties, Schools and Affiliated University Colleges had fewer than 20 students who used the Ombuds Office in the year in question.
In addition, 85 students who used the services were presumed to be undergraduates, however, their faculty of registration was unknown to us.
Number of Issues Raised by Non-Students
Non-Students raised 104 issues with the Ombuds Office during the year. These issues were raised by:
Note: whereas a student may use the office many times, but is counted as ONE student, we count non-students by issue. In the case of student-related issues, we count a non-student contact if and only if the contact is independent of contact with the student in question.
Approximately 70% of non-student contacts are student-related issues. Those not student-related concerned a wide range of matters – a billing dispute with a utility, problems at a condo, disputes with neighbours, and issues to do with Western, for example, job problems or concerns about services.
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