The University of Western Ontario


Annual Report
of the
Office of the Ombudsperson

Submitted to the Coordinating Committee for the Office of the Ombudsperson October 2002




  1. A student making an appeal should provide documentation in support of a claim about medical or extenuating circumstances whenever possible.
  2. Before an appeal or request for relief is denied, a decision maker ought to ask the student to provide documentation if possible.
  3. Whenever there is an issue of credibility, a decision maker should ask the student to provide documentation if possible.
  4. Everyone in a designated role (undergraduate chair, graduate chair, Associate Dean, etc.) should provide in advance for a designate to act in his or her stead in the event of a conflict of interest. The name of this designate should be made available routinely to all students who could be affected.
  5. Whenever it is impractical for policies to state time frames for specific actions or decisions by University faculty and staff, units should have internal policies or goals regarding time frames, and should communicate those time frames and goals to those affected. When a delay exceeds the expected time frame an explanation for the delay and an apology for the inconvenience caused should be provided to the party.
  6. Programs should consider how to make their curriculum and assessment processes fairer and more welcoming for international students. Expecting international students to behave exactly like students who grew up in a Canadian town is not realistic.

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