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- A student making an appeal should provide documentation
in support of a claim about medical or extenuating circumstances whenever
possible.
- Before an appeal or request for relief is denied, a
decision maker ought to ask the student to provide documentation if
possible.
- Whenever there is an issue of credibility, a decision
maker should ask the student to provide documentation if possible.
- Everyone in a designated role (undergraduate chair,
graduate chair, Associate Dean, etc.) should provide in advance for a
designate to act in his or her stead in the event of a conflict of
interest. The name of this designate should be made available
routinely to all students who could be affected.
- Whenever it is impractical for policies to state time
frames for specific actions or decisions by University faculty and
staff, units should have internal policies or goals regarding time
frames, and should communicate those time frames and goals to those
affected. When a delay exceeds the expected time frame an explanation
for the delay and an apology for the inconvenience caused should be
provided to the party.
- Programs should consider how to make their curriculum
and assessment processes fairer and more welcoming for international
students. Expecting international students to behave exactly like
students who grew up in a Canadian town is not realistic.
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