Office of the Ombudsperson

How does the Office of the Ombudsperson Solve Problems?

she listens carefully to your story
she tries to understand your goals - what outcome you are seeking
she gives information about relevant policies, procedures or practices
she objectively reviews your situation and helps you determine what your options are
she may seek to initiate problem solving discussions with other parties
she suggests approaches for managing conflicts
she may agree to mediate a dispute
she may agree to be present at a meeting between you and another party
she promotes fair and equitable process and, if appropriate, recommends changes in policies and procedures.
she may agree to investigate
she will refer you, when appropriate, to other university or community resources.