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  How does the Office of the Ombudsperson Solve Problems?
  • she listens carefully to your story
  • she tries to understand your goals - what outcome you are seeking
  • she gives information about relevant policies, procedures or practices
  • she objectively reviews your situation and helps you determine what your options are
  • she may seek to initiate problem solving discussions with other parties
  • she suggests approaches for managing conflicts
  • she may agree to mediate a dispute
  • she may agree to be present at a meeting between you and another party
  • she promotes fair and equitable process and, if appropriate, recommends  changes in policies and procedures.
  • she may agree to investigate
  • she will refer you, when appropriate, to other university or community resources.