Current VDI Clients Survey

Survey Report

The PDF report linked below highlights the results from the Current VDI Clients Survey:

Accessible Transcript

Question 1 - Choose the best response for the following statement:.
I am very satisfied with the way VDI works in my lab environment/environments.
1 out of 7 or 14.29% Responded Somewhat disagree.
4 out of 7 or 57.14% Responded Somewhat agree.
2 out of 7 or 28.57% Responded Strongly agree.

Question 2 - If you were to add a new lab, would you consider using VDI?
7 out of 7 or 100.00% Responded Yes.

Question 3 - Are you satisfied with how quickly you can expand your VDI lab/labs?
4 out of 7 or 57.14% Responded Yes.
2 out of 7 or 28.57% Responded No.
1 out of 7 or 14.29% Responded Not Applicable.

Question 4 - How many hours per month do you and/or your staff spend administering/maintaining your lab/labs?

Traditional Thick Client Labs.
Question 1 - Time spent administering/maintaining lab/labs. (NOT including updates or rebuilds to master images).
0 out of 7 or 0.00% Responded 0 hours.
3 out of 7 or 42.86% Responded 1-2 hours.
1 out of 7 or 14.29% Responded 2-4 hours.
2 out of 7 or 28.57% Responded 4-6 hours.
1 out of 7 or 14.29% Responded 6-8 hours.
0 out of 7 or 0.00% Responded 8+ hours.

Traditional Thick Client Labs.
Question 2 - Time spent administering/maintaining master images (including updates and/or rebuilds).
0 out of 7 or 0.00% Responded 0 hours.
2 out of 7 or 28.57% Responded 1-2 hours.
2 out of 7 or 28.57% Responded 2-4 hours.
2 out of 7 or 14.29% Responded 4-6 hours.
0 out of 7 or 0.00%% Responded 6-8 hours.
2 out of 7 or 28.57% Responded 8+ hours.


VDI Zero Client Labs.
Question 1 - Time spent administering/maintaining lab/labs. (NOT including updates or rebuilds to master images).
2 out of 7 or 28.57% Responded 0 hours.
3 out of 7 or 42.86% Responded 1-2 hours.
1 out of 7 or 14.29% Responded 2-4 hours.
0 out of 7 or 0.00% Responded 4-6 hours.
0 out of 7 or 0.00% Responded 6-8 hours.
1 out of 7 or 14.29% Responded 8+ hours.


VDI Zero Client Labs.
Question 2 - Time spent administering/maintaining master images (including updates and/or rebuilds).
1 out of 7 or 14.29% Responded 0 hours.
3 out of 7 or 42.86% Responded 1-2 hours.
0 out of 7 or 0.00% Responded 2-4 hours.
1 out of 7 or 14.29% Responded 4-6 hours.
1 out of 7 or 14.29% Responded 6-8 hours.
1 out of 7 or 14.29% Responded 8+ hours.


Question 5 - How many issues are reported in your lab/labs in one academic term?
Traditional Thick Client Labs.
Part 1 - Hardware issues
0 out of 7 or 0.00% Responded 0 hours.
2 out of 7 or 28.57% Responded 1-2 hours.
2 out of 7 or 28.57% Responded 2-5 hours.
0 out of 7 or 0.00% Responded 5-10 hours.
3 out of 7 or 42.86% Responded 10+ hours.

Traditional Thick Client Labs.
Part 2 - Operating system issues
0 out of 7 or 0.00% Responded 0 hours.
5 out of 7 or 71.43% Responded 1-2 hours.
1 out of 7 or 14.29% Responded 2-5 hours.
0 out of 7 or 0.00% Responded 5-10 hours.
1 out of 7 or 14.29% Responded 10+ hours.

Traditional Thick Client Labs.
Part 3 - Software application issues
0 out of 7 or 0.00% Responded 0 hours.
2 out of 7 or 28.57% Responded 1-2 hours.
2 out of 7 or 28.57 Responded 2-5 hours.
1 out of 7 or 14.29% Responded 5-10 hours.
2 out of 7 or 29.57% Responded 10+ hours.

VDI Zero Client Labs.
Part 1 - Hardware issues
1 out of 7 or 14.29% Responded 0 hours.
5 out of 7 or 71.43% Responded 1-2 hours.
0 out of 7 or 0.00% Responded 2-5 hours.
1 out of 7 or 15.29% Responded 5-10 hours.
0 out of 7 or 0.00% Responded 10+ hours.

VDI Zero Client Labs.
Part 2 - Operating system issues
4 out of 7 or 57.14% Responded 0 hours.
2 out of 7 or 28.57% Responded 1-2 hours.
1 out of 7 or 14.29% Responded 2-5 hours.
0 out of 7 or 0.00% Responded 5-10 hours.
0 out of 7 or 0.00% Responded 10+ hours.

VDI Zero Client Labs.
Part 3 - Software application issues
1 out of 7 or 14.29% Responded 0 hours.
2 out of 7 or 28.57% Responded 1-2 hours.
2 out of 7 or 28.57% Responded 2-5 hours.
1 out of 7 or 14.29% Responded 5-10 hours.
1 out of 7 or 14.29% Responded 10+ hours.


Question 6 - What challenges are you and/or your staff experiencing in your VDI lab/labs? (Optional).

Response 1- Unable to log on to multiple clients with one user ID.

Response 2- Issues with installing run-time addons and plugins (for example for web conferencing) - my understanding is that it's due to the profile manager being used in conjunction with VMware.

Response 3- The logon process is sometimes slow and sometimes the GenLab printer drivers don't load so you have to log off and reload.

Response 4- CAD software like Autodesk does not render graphics. Cross domain authentication does not work well with PaperCut. Some logins are slow due to amount of data in roaming profile. Eng fixes this with folder redirects.

Response 5- Graphic intense applications still a challenge to work in these environments.

Response 6- The lack of support available now that genlabs is no longer a support team. Issues are taking longer to solve since there is not a dedicated support person.
We do not receive many on-site service calls and everything is done through Jira or telephone.
When a fix is applied, it is our responsibility to check it. If the fix hasn't worked we are back to the drawing board.
We also find the VDI terminals very slow to boot up on login. This has been an on-going problem.


Response 7- Connecting to license servers

Question 7 - You are familiar with VDI. What capabilities aren't available but would be helpful to you and/or your staff? (Optional).

Response 1- Unable to log on to multiple clients with one user ID.

Response 2- It would be great to have VDI as part of BYOD for staff/students.

Response 3- Quicker logins would be appreciated.

Response 4- Student remote access i.e. ability to use a client like Horizon view to connect to a pool of lab desktops from within UWO instead of just being able to connect with zero clients.

Question 8 - Is there any feedback you would like to add? (Optional).
For example:.
Feedback from Students, faculty and/or staff about your VDI lab/labs.
Limitations or advantages regarding VDI labs.

Response 1- Experience so far has been very good. If we can get the issue of run-time figured out, would like to move to VDI in our classroom/meeting rooms and perhaps eventually to admin desktops.

Response 2- The labs are more stable and easier for my team to manage. they provide a good solid reliable environment for our students to work from.

Response 3- We do not have a lot of problems with the VDI terminals but the ones we have take too long to solve. Right now we have a French prof that wants to record sound in the lab but it is not working and turns out this hasn't worked since September. A fix was tried last week but no one available again until a week later to try again.
There seems to be a problem with how VDI support is now being handled or maybe how I am putting in requests.

Response 4- Generally very favourable - only some negatives about speed for some apps.
Siemans NX still doesn't run on VDI - hopefully eventually Siemans will support the VMware graphics driver.


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