Accessing Voicemail

Once you're logged into your voicemail for the first time, you will be prompted through a one time tutorial during which you will record a name and personal greeting for your mailbox and change your pin (at least 4 digits).

LOGGING ONTO THE SYSTEM

  • From your on-campus phone:
    • Dial the internal system number, 83000 or press MESSAGE key
    • Enter your pin, followed by the # key
  • From another on-campus phone:
    • Dial the internal system number, 83000.
    • Press * to indicate that you have mailbox on the system
    • Enter your ID (ID = 5 digit extension), followed by the # key
    • Enter your pin, followed by the # key
  • From off-campus phone:
    • Dial 519 661-3000
    • Press * to indicate that you have a mailbox on the system
    • Enter your ID (ID = 5 digit extension), followed by the # key
    • Enter your pin, followed by the # key

SETUP OPTIONS

RECORDING YOUR PERSONAL GREETINGS

Standard Greeting

  • From the main menu
  • Press 4 to select Setup Options
  • Press 1 to select Greetings
  • Press 1 to record Standard Greeting
  • Record your greeting
  • Press # when finished recording

Other Greetings

  • From the main menu
  • Press 4 to select Setup Options
  • Press 1 to select Greetings
  • Press 3 to edit Other Greetings

Available Options

Number to SelectSelected Option
01 Standard Greeting
02 Closed Greeting
03 Alternate Greeting
04 Busy Greeting
05 Internal Greeting
  • Record your greeting
  • Press # when finished recording

Note: When the Alternate Greeting is enabled messages cannot be left. When the Alternate Greeting is disabled, callers will hear your previously recorded standard greeting.

RECORD YOUR NAME

  • From main menu
  • Press 4 to select Setup Options
  • Press 3 to select Personal Settings
  • Press 2 to change your Recorded Name
  • Record your name
  • Press # when finished recording

CHANGE YOUR PIN

  • From main menu
  • Press 4 to select Setup Options
  • Press 3 to select Personal Settings
  • Press 1 to select Change PIN

LISTENING TO YOUR MESSAGES

  • From main menu
  • Press 1 to listen to New messages
  • Press 31 to listen to Saved messages
  • Press 32 to listen to Deleted messages
  • Press 7 to Delete message
  • Press 9 to Save message
  • Press # to skip to the next message

HELPFUL KEYS

Use these Keys anytime

  • Press 0 for voicemail HELP
  • Press * to Cancel or Back Up
  • Enter a pin containing minimum of 4 digits
  • Press # when finished entering your pin

Introduction

This page outlines the Campus Voicemail System.

Applies to wired and wireless headsets compatible with Cisco VoIP Phones at Western University.

See Also

Plantronic Headset Solutions (PDF)

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