Division of Information Technology Services

Phone Features

Conference Call

To set up a conference call, dial and connect to the first person of your conference call, then:

  1. While on the call, press the conference button.The person (or conference group) you are talking to will be placed on hold; they will be able to continue talking to each other. You will hear a second dial tone.
  2. Dial the next number of the person you want to add to the conference.

When the call is answered, you can talk privately with the person before they join the conference. If they do not answer, or you are sent to voice mail, you can end the private call, by pressing the orange Rls button to hang up, and then press the flashing line button on your phone, to get back to the active conference call.

  1. Press Conference again to join all callers together.

Repeat from step 1 as necessary, stepping out of the conference call, connecting to the next person, stepping back into the conference call, and "dropping them" off, until all conference parties are connected together.

The conference call does not end until everyone hangs up from the call. This means that the person who starts and "builds" the conference call, can hang up, but the conference call will not terminate until everyone else hangs up.

If you should have any questions regarding this service, please feel free to contact us at the ITS Help Desk, 519 661-3800, ext. 83800 or e-mail: helpdesk@uwo.ca.


This feature allows you to make long distance calls from any UWO telephone on campus. If you do not have an LDAC number and would like to obtain one, please contact thetelephone co-ordinator for your department or faculty.

To use your LDAC number:

  1. Dial #80
  2. Enter your LDAC number, for example 123456.
  3. Dial 9 to get an outside line.
  4. Dial the telephone number for
    1. local long distance, 1 519 661-2111 or
    2. international calls (UK, for example) 011 44 1111 222 333

  1. Dial #80
  2. Dial 9 to get an outside line.
  3. Dial telephone number (2 tones - these are very, very fast)
  4. Dial LDAC (after about a 7-10 second wait time for the call to process, you should then hear ringing)
Example:  #80 9-1-416-555-9999 123456
If you have any questions, please feel contact the ITS Help Desk at 519 661-3800 or e-mail: helpdesk@uwo.ca.

Multiple Message Waiting Indicator

This feature provides a visual indication of a message waiting on one phone for messages in a mailbox associated with an entirely different phone.

Example A: A professor who has a cross appointment and has two separate phones and two separate mailboxes one in each department. If this feature was applied to both phones, the Professor would be able to have a visual message indication of both mailboxes on both phones.

Example B: Someone who is responsible for providing back-up answering either for a departmental telephone line or an individual, can ask to have this feature added to their phone. This person would then always receive a visual indication on their own phone that there are messages in the other mailbox and would no longer need go to the location of the other phone and check to see if the red light is on or not.

Telephone Number Override to the Voicemail System

This feature allows the telephone system to pass a different number than the original telephone number dialed to the voicemail system.

Example: When someone forwards their line to me I want, just for that time period when their line is forwarded, the caller to be transferred to my mailbox and invited to leave a message there instead of going to the mailbox of the original number dialed. Customer dials ext.81234, and this telephone line is forwarded to ext. 85432. Instead of the telephone system always sending the call to the mailbox of the original number dialed, mailbox 81234, with this feature added, the caller will be transferred to mailbox 85432.

If you should have any questions regarding this service, please feel free to contact us at the ITS Support Centre., 661-3800, ext. 83800 or e-mail: helpdesk@uwo.ca.

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