Telephone Headsets

Effective May 1, 2010, Information Technology Services will no longer provide telephone headset rentals, sales, installation, repair or warranty service. Historically, telephone headsets had to be specifically selected based on the telephone set and were available primarily from the telephone vendors. This is no longer the case. Headsets are available from many different sources and in many configurations. Most will work effectively with the telephone sets being used at Western. Please see below for information on headsets that have been used successfully at Western along with some possible vendors for future headset purchases.

Existing rental headsets will be considered to be the property of the renting department effective May 1, 2010 and the monthly rental charge will be discontinued. No new rentals will be processed as of March 1, 2010. Until April 30, 2010, headsets may be purchased from ITS and service and support levels for rental headsets will remain unchanged. After that date, ITS will not provide sales, installation or repair support for headsets.

For voice trouble reports after April 30, 2010

If a problem is determined to be a result of the telephone set or voice line, there will be no charge for the service call.
If the problem is determined to be a result of the headset, Time and Materials rates will apply for the service call.

For headset troubleshooting tips to check prior to calling for service, please see the links below to FAQ information for some standard headsets.

Warranty date information for headsets previously rented through ITS can be obtained through the Plantronics website at http://www.plantronics.com/north_america/en_US/lifestyle/.

Headset Troubleshooting/FAQ

Plantronic Cisco_headset_solutions (PDF)
GN Netcom_Jabra
Plantronics User Guide (PDF)
Headset Support and Warranty procedures.doc

Some headsets currently used at Western

Plantronics - www.plantronics.ca
GN Netcom/Jabra - www.jabra.com

Headset/Equipment Make	Headset/Equip Model	Wireless	Separate Lifter required?
Plantronics Wireless Headset & Lifter (Also available without lifter)	CS50/CS55 COMBO	Yes	No
Plantronics Wired Headset	Tri-Star H81N	No	Will work with or without lifter (HL 10)
Plantronics Lifter	HL10	N/A	Lifter only
GNNetcom/Jabra Wired Headset Requires Amp for power (GN8000 MPA)	GN2100 (4 in 1)	No	Will work with or without lifter (GN1000)
GNNetcom Wired AMP	GN8000 MPA	N/A	N/A
GN Netcom/Jabra Cordless Headset	GN 9350e	Yes	Will work with or without lifter (GN1000)
GN Netcom/Jabra Bluetooth Headset (includes hub)	GO 6470	Yes	Will work with or without lifter (GN1000)
GN Netcom/Jabra Lifter	GN1000	N/A	Lifter only
Headset Adapter cable (to allow use of many standard headsets with Western phone sets)	CHA-CALL-HA	N/A	N/A