ITS MyVLab

Frequently Asked Questions

Classroom with students raising hands

When is MyVLab available?

In order to accommodate the Western student population's dynamic work schedules, MyVLab is available 24 hours a day, 7 days a week during the school year. Please note that momentary restarts may occur once a month on Sunday nights to facilitate operating system updates.

How long can I be logged into MyVLab?

You can stay logged into MyVLab for a maximum of 10 hours at a time. If you are still logged in at this time you will be logged out automatically. This is to ensure server resources are not retained by users who have left their session idle for extended periods. If you require use of MyVLab for any longer than 10 hours, please save your work, log out, then log back in to start a new session.

Why can't I see an application I need to use?

Some applications are restricted to a class list provided by the faculty member that owns the software license. If you require an application for a class and it does not appear on your desktop or start menu, contact the course instructor.

What happens if I lose my connection while logged into MyVLab?

If you have connectivity problems while logged into MyVLab or accidentally close your VMWare Horizon View client window, you may still rejoin your session if you are able to log back in within 15 minutes. After 15 minutes, your session will be logged out. If your files are saved to your MyFiles H drive, they may be recoverable.

When I launch an application, I receive an error. What's going on?

Some applications provided in MyVLab only function when they are able to connect to a license server. Sometimes technical issues arise from the license application that cause the server to become unavailable. If you experience an issue with one of these applications, please report it to the ITS Helpdesk as soon as possible so support technicians can investigate and resolve the problem.

The following applications have license servers:

  • Matlab
  • ArcGIS
  • SPSS
  • Sigmaplot

When I try to log in I get the error "Your are not entitled to use this system", why?

Access to MyVLab is only provided to Faculty upon request and only if it is for instructional use, not research. If you require access for teaching a class, please send an email to myvlab@uwo.ca and outline your request.

If require use of an application for research, some applications are available from ITS as a site license for research purposes, see http://www.uwo.ca/its/sitelicense/ for more details..

How can I make an application available through MyVLab?

If are interested in having a piece of software available for remote access through MyVLab, feel free to contact us at myvlab@uwo.ca. Some topics we would need to discuss would include:

  • License type (open-source,network license,serial number)
  • Applicable restrictions
  • Performance Testing
  • Availability