Division of Information Technology Services

About Western Identity Manager

What is Western Identity Manager?

Western Identity Manager is an application to help you manage your electronic identity here at Western. The first use of this product will be to manage your Western password. Below is an introduction to this service.

Features

Web Based Self Service Interface

Western Identity Manager provides a 24/7 web-based password maangement interface. This interface is common for all users. Our goal is to provide functionality while reducing the number of times a user has to call for help from the ITS Customer Support Centre.

Challenge Response Password Reset Functionality

Western Identity Manager provides a challenge response password reset functionality. Challenge Response will be familiar to many users who access online banking. It is a set of questions and answers used to identify you. You can use this feature to retrieve a new password should you forget/lose your password. Learn more about Challenge Response Functionality here.

Improved Security

Western Identity Manager has improved security by increasing the strength of the encryption used to store your password. We have also enhanced the password policy by extending the optional mazimum length of a password to 32 characters.

Subscription Model

All existing users who know their current Western ID and password will be able to subscribe to use Western Identity Manager. Learn more about Subscribing to Identity Manager here.

Start Using Western Identity Manager

There are currently 3 ways to start using Western Identity Manager functionally.

  1. If you currently have a Western Identity and you know your password, you can subscribe to Western Identity Manager.
  2. If you currently have a Western Identity and you DO NOT know your password, you can reset your password via previous methods..
  3. If you recieved your new identity from Western after December 3rd 2009, you can log in to Western Identity Manager to set up your challenge response answers.

Provide Feedback

ITS welcomes all feedback regarding services, including our deployment of Western Identity Manger.

Thank you for taking the time to provide feedback.

Support

Support for Western Identity Manager is provided through the ITS Customer Support Centre. Please contact the help desk at 519-661-3800 or via email helpdesk@uwo.ca for assistance.

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