Division of Information Technology Services

Resetting a Forgotten Password

Already a Western Identity Manager User?

If you have answered your challenge response questions, you are already using the Western Identity Manager system, and can use those questions to reset your password.

If you are any member Western Community (i.e. Student Applicants, Students, Faculty, Staff Sponsored Identities), you will need your User ID.  Then go to the Identity Manager Login Page and follow the following steps:

Not sure or not yet a Western Identity Manager User?

If you have not yet answered your challenge response questions, you are not yet a Western Identity Manager user.

If you are a Student/Student Applicant, you will need your Student Number and your Access Code.  Then you will go the Identity Manager Password Reset Page.

If you are Faculty/Staff/Sponsored Identity, you will need your Western ID number (Western Employee Number).  Then you will contact the ITS Computer Accounts Office.


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