Non-Person Accounts

What is a Non-Person account?

Non-Person Accounts are what would formerly be known as generic accounts or department accounts.

Who can request a Non-Person account?

Valid Western Faculty and Staff members may request a Non-Person account. There is an approval process that must be completed prior to creation of a new account.

How do I know what type of account to request?

What type of account to request is dependent on the services needed. More info...

I was granted a Non-Person account, what are my responsibilities?

Each Non-Person account is assigned an owner and a secondary contact. The owner is the requestor of the account and is responsible for the day-to-day management of the account. The secondary contact for the account is usually the telephone coordinator for the department of the owner.

Day-to-day management includes, but is not limited to:

  • Activating new accounts
  • Renewing accounts due to expire
  • Managing and securing the password for accounts

Secondary contacts have the ability to perform all of the same actions as the owner of the account. However, they are typically only requested to intervene when an account renewal is not processed or when they know the owner is not available to act (vacation, department change, etc.).

How is Western Identity Manager different than the old system?

Function Previous Method Using Western Identity Manager
Request Call or email Computer Accounts Office Submit online request form within Western Identity Manager. More info...
Activate Confirmation letter sent through campus mail to Directory Coordinator.
Use Western Identity Manager with your owner or secondary contact account. More info...
Renew Call or email Computer Accounts Office Use Western Identity Manager with your owner or secondary contact account. More info...
Change Password Use Western Identity Manager as the Non-Person Account
Use Western Identity Manager with your owner or secondary contact account. More info...
Reset Password Call Computer Accounts Office
Use Western Identity Manager with your owner or secondary contact account. More info...
Expiration Up to 2 email notifications Same. More info...
Change Ownership
Call or email Computer Accounts Office Call or email Computer Accounts Office


Western provides the best student experience among Canada's leading research-intensive universities.