Western Identity Manager

Western Identity Manager is a new application to help you manage your electronic identity here at Western. The first use of this product will be to manage your Western password. Below is an introduction to this new service.


Web Based Self Service Interface

Western Identity Manager provides a 24/7 web-based password management interface. This interface is common for all users. Our goal is to improve functionality while reducing the number of times a user has to call for help from the ITS Customer Support Centre.

Challenge Response Password Reset Functionality

Western Identity Manager provides a challenge response password reset functionality. Challenge Response will be familiar to many users who access online banking. It is a set of questions and answers used to identify you. You can use this feature to retrieve a new password should you forget/lose your password. Click here to learn more.

Improved Security

Western Identity Manager has improved security by increasing the strength of encryption used to store your password. We have also enhanced the password policy by extending the optional maximum length of a password to 32 characters.

Subscription Model

All existing users who know their current Western User ID and password will be able to subscribe to use Western Identity Manager. Click here to learn more.

Start using Western Identity Manager

There are currently 3 ways start using Western Identity Manager functionality.

  Your Current Situation Actions to be Taken
1 You currently have a Western Identity and you know your password. Subscribe to Western Identity Manager. More details here .
2 You currently have a Western Identity and you DO NOT know your password. Reset your password via the previous methods. More details here .
3 You received your new identity from Western after December 3rd, 2009. Please log in to Western Identity Manager to set up your challenge response answers.


Provide Feedback

ITS welcomes all feedback regarding all services, including our deployment of Western Identity Manager.

If you would like to provide general feedback, click here .

If you believe you have found a bug, click here .

Thank you for taking the time to provide feedback.


Support for Western Identity Manager is provided through the ITS Customer Support Centre. Please contact the help desk at 519 661-3800  or via email helpdesk@uwo.ca  for assistance.

Release Notes


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