Challenge Response Functionality

Challenge response is a feature familiar to many from the world of online banking. It uses a set of questions and answers in order to validate your identity to perform a specific task. Western is using this functionality within Western Identity Manager in order to provide a web-based password reset. To take advantage of this feature you must be a current user of Western Identity Manager.

Start using Western Identity Manager

Western employs a standardized set of 10 questions. You must answer a minimum of 3. For further information regarding restrictions, please see the Western Challenge Response Policy.

Once you have answered your questions you may review your answers at any time by logging in to Western Identity Manager and selecting the Change Challenge Response subtab, from the Profile tab.