Sept	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	June	July	Aug	Sept	Total
Phones	3494	3695	1567	919	2183	1762	1701	1587	2738	1709	1479	1613	2696	27143
Web Form	190	89	49	139	172	83	71	82	55	59	55	73	75	1192
AskITS escalations	240	117	167	269	415	154	141	206	100	120	106	97	416	2548
Drop In	446	332	197	89	366	188	215	172	103	85	109	58	161	2521
Chat					146	97	127	86	70	65	58	40	30	719
Totals	4370	4233	1980	1416	3282	2284	2255	2133	3066	2038	1807	1881	3378	34123
AskITS	3373	2317	1856	2801	4078	4460	5415	6614	4678	5977	5715	6497	9770	63551
											Contact		2006/2007	2007/2008	2008/2009	2009/2010
											Phones		27345	27143
											Web Form		2319	1192
											AskITS Esclations		511	2548
											Drop In		847	2521
											Chat		n/a	719
											AskITS		16716	63551