| |
Sept |
Oct |
Nov |
Dec |
Jan |
Feb |
Mar |
Apr |
May |
June |
July |
Aug |
Sept |
Total |
|
|
| Phones |
3494 |
3695 |
1567 |
919 |
2183 |
1762 |
1701 |
1587 |
2738 |
1709 |
1479 |
1613 |
2696 |
27143 |
|
|
| Web Form |
190 |
89 |
49 |
139 |
172 |
83 |
71 |
82 |
55 |
59 |
55 |
73 |
75 |
1192 |
|
|
| AskITS escalations |
240 |
117 |
167 |
269 |
415 |
154 |
141 |
206 |
100 |
120 |
106 |
97 |
416 |
2548 |
|
|
| Drop In |
446 |
332 |
197 |
89 |
366 |
188 |
215 |
172 |
103 |
85 |
109 |
58 |
161 |
2521 |
|
|
| Chat |
|
|
|
|
146 |
97 |
127 |
86 |
70 |
65 |
58 |
40 |
30 |
719 |
|
|
| Totals |
4370 |
4233 |
1980 |
1416 |
3282 |
2284 |
2255 |
2133 |
3066 |
2038 |
1807 |
1881 |
3378 |
34123 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| AskITS |
3373 |
2317 |
1856 |
2801 |
4078 |
4460 |
5415 |
6614 |
4678 |
5977 |
5715 |
6497 |
9770 |
63551 |
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Contact |
2006/2007 |
2007/2008 |
2008/2009 |
2009/2010 |
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|
|
Phones |
27345 |
27143 |
|
|
|
|
|
|
|
|
|
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|
|
Web Form |
2319 |
1192 |
|
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|
AskITS
Esclations |
511 |
2548 |
|
|
|
|
|
|
|
|
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|
|
|
|
Drop In |
847 |
2521 |
|
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|
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Chat |
n/a |
719 |
|
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|
|
AskITS |
16716 |
63551 |
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